As a Brand Manager you shall, foremost, be responsible and accountable for revenue generation from your allocated Application, and promoting and maintaining the App’s public image, buy-in and uptake through the implementation of sales and marketing initiatives to meet and exceed allocated revenue targets month-on-month. You shall conduct research into industry trends and public perception and aid in the development of marketing and advertising campaigns to strengthen the Company’s brand identity. You shall also lead and line-manage the Field Sales Team under this docket, have a day-to-day overview of the Company’s MTD performance on actual sales as compared to set sales goals, analyze data, manage team performance and develop training programs for the Field Sales Representatives, continuously guiding and coaching them on ways to improve their sales performance. You shall oversee regional and local sales teams, develop strong relationships and stay in contact with various players in the motor vehicle sector, always have a strategic, tactical and operational overview of the designated App in the Ecosystem and its performance on the dashboard, and ensure that the Company’s market presence and market share is consistently improving. You shall analyze sales statistics that your Team members gather and produce to objectively determine the sales potential of your designated App, and monitor and share customer preferences with the rest of the team.

You shall also be responsible for recruiting, training, leading and managing the Field Sales Team for the respective App and drive their performance to achieve their sales targets towards consistently increasing net profits for the organization. You shall use your in-depth knowledge in Sales & Marketing and in-depth understanding of the motor vehicle sector to develop a strong sales and marketing strategy that is tailored to the Company’s goals and objectives. You shall design and run campaigns using multiple channels including direct selling, product demos, guerilla marketing etc., and also utilize other lead generation, marketing and selling methods to scale up demand for our product. You shall be responsible for all aspects of the demand generation process and building a complete lead generation system that gets results. Your ultimate goal is to deliver on daily, monthly, quarterly and annual revenue targets. You shall be required to get your team to deliver game-changing results, spearheading the move to take the product global within months.

Reporting to the CEO and/or his designate, the main roles of this position include:

• Generate consistently increasing net revenue for the company through the allocated App by ensuring that you and your team meet the set daily, weekly, monthly, quarterly and yearly revenue targets
• Collaborate in the innovation/development, implementation and management of aggressive sales strategies and the execution of the same across the territories of operation in order to achieve Company goals and objectives. Set, communicate and closely monitor the achievement of sales targets, and develop commission structure proposals
• Generate new business for the company and maintain current business relationships with existing clients, ensuring that you develop long-lasting strategic relationships with assorted industry players
• Ensure that the user experience is optimized and given top priority and develop efficient and effective feedback mechanisms
• Achieve target penetration of selected customer bases across all territories
• Recruit field sales representatives for appointment by the Company and train, develop and mold them to elevate their performance to optimal levels
• Propose and manage your Field Sales marketing budgets and put forward expenditures for approval
• Utilize sales data analytics to inform and improve decision making and performance
• Identify the training and coaching needs of your team and organizing relevant training/coaching to close the gaps
• Ensure thorough, unassailable product knowledge and sales skills of all your team members, ensuring that they all execute flawless sales pitches, are continually improving these skills and are keeping up to date with product developments and other changes
• Lead, supervise and motivate members of the Field Sales team, conduct their performance appraisals as prescribed by HR, setting the pace for them and constantly giving them feedback to better their performance. Provide clear, timely and targeted coaching to eliminate quality issues and improve performance to ensure sales targets are met, targeted MQLs and SQLs are generated, and ROI per resource is realized. Continually assess the sales processes to identify inefficiencies and areas for improvement
• Collaborate in designing and executing inbound and outbound sales and marketing strategies and marketing campaigns that you plan across customer segments and territories in line with the company’s business objectives based on performance goals of the Sales team and tied to Product and Sales Goals
• Map out regions and assign sales territories, ensuring optimal coverage and resource ratios. Lead growth marketing of the product in different regions/territories/countries in keeping with the company’s expansion plans, maintaining the Company’s brand and market share
• Write and cascade marketing campaign briefs that guide your team to flawless execution and achievement of the set goals, including delivery on the targeted MQLs and SQLs
• Engage with the Company and its products, keep updated regarding new and innovative ways to present them, proposing and innovating ways to increase uptake in the market in line with changing trends and target client preferences
• Prepare and present standard and ad hoc reports on all sales and marketing activities and resources, actual and projected product market performance, useful market intelligence on the product, reports on research findings and performance trends on competitors, and proposed techniques to defeat the competition, opportunities and threats in the market and suggestions for improvement etc. Keep abreast with industry and market trends and best practices
•  Ensure optimization of the customer experience, efficiently and effectively resolving customer issues and promptly escalating any issues arising in the App
• Develop and deliver high-level impactful presentations and data-driven conclusions to senior management and key stakeholders
• Any other duties as may be assigned from time to time                      

Skills and Qualifications for this position include:

•  Relevant qualifications in Sales/Marketing
• Brought in revenues of over KES 5 Million through Field Sales
• Thorough understanding of the Motor Vehicle Sector is preferred
• Over 5 years of experience as in a similar position
• Experience in establishing business goals and strategies
• Excellent analytical skills to understand market dynamics, determine appropriate strategies, and identify opportunities for growth and improvement
• Excellent communication and leadership qualities
• Available to start work immediately
• Ability to work under pressure

Key Performance Indicators

• Achieve 100% revenue generation through meeting daily, weekly, monthly and yearly Sales targets
• Achieve 100% set target for number of qualified leads per day, week, month and year
• Achieve 100% client retention rate for each month
• Recruit, train, manage, deploy and retain optimal numbers of qualified Field Sales Representatives
• Ensure Field Sales Representatives reporting to you achieve 100% of their daily, weekly, monthly, quarterly and yearly Sales targets
• Achieve set targets in the ecosystem and ever-increasing numbers

As a Digital Sales Representative, you shall be responsible for consistently bringing in new business for the company via inbound and outbound initiatives over digital platforms, proposing our software solutions to individuals and businesses across all industries in various territories around the globe, the ultimate goal being to generate consistently increasing Sales revenue through and using digital platforms and tools.

Reporting to the Digital Marketing Head, the main roles of this position include:

• Generate revenue by meeting/exceeding established daily, weekly, monthly, quarterly and yearly sales targets through leveraging digital platforms and social media
• Convert instals from Google Playstore and other social media platforms to paid-up sign-ups
• Seek out subscribers from the motor vehicle sector including stockists, dealers, bazaars etc.
• Maintain and expand the database of prospects within the pipeline
• Collate responses through the selling stages from identified to closed
• Collect, organize and share market information to improve service delivery and execution
• Have thorough, unassailable product knowledge
• Execute flawless sales pitches
• Ensure prompt payments by customers
• Handling customer issues and escalating them accordingly
• 1Acquire new business for the company as well as maintain current business relationships with existing clients
• Manage the entire sales and service cycle from finding a client to securing a deal, retaining, and growing the client and its book of business
• Provide on-going training, product updates, campaign reporting, all optimization efforts and campaign renewals while executing a clear path ensuring sales and client success
• Work collaboratively with team members to drive revenue
• Demonstrate thought leadership with customers and stay apprised of the industry trends by effectively and appropriately engaging social media sites
• Maintain our brand’s online presence and sales by working on various marketing campaigns
• Work with the rest of the sales and marketing team on developing proposals and digital strategies, engaging daily, weekly and ad hoc sales calls and developing opportunities that drive customer results
• Any other duties as may be assigned from time to time

Skills and Qualifications for this position include:

• Good knowledge of social media marketing and best practices
• Relevant qualifications in Digital Marketing
• 5+ years of work experience working in a corporate environment in a similar position
• Brought in revenues of over KES1 Million through digital sales monthly (KES 12 million a year)
• Good verbal and written communication skills
• Practical experience in a client-facing position
• Negotiation and closing proficiency
• Strong client service relationship-building skills

Key Performance Indicators

• Achieve 100% of the daily, weekly, monthly and yearly paid-up Sales targets
• Achieve 100% of the set target for number of qualified leads per day, week, month and year
• Achieve 100% set targets for retentions and signups for each month
• Achieve set targets in the ecosystem and maintain optimal numbers

As Customer Experience Officer, you will be responsible for improving customer experiences across all customer touchpoints, both on and off line including sales, customer service, social media, technical support, contact centers, in person, and so on. The Customer Experience Officer shall attend to customers through responding to their queries, providing guidance as necessary, identifying customer needs, providing appropriate solutions to their complaints and identifying ways to ensure delightful customer experiences at all stages of the customer engagement with our organization. S/he shall combine leadership skills with a desire to provide a positive customer experience at every interaction and measure how customers perceive our product.

This shall include collecting customer feedback, scheduling calls, in-person and online meetings with customers, devising ways to build customer loyalty and show appreciation to loyal clients, and other initiatives to improve and maintain the overall brand experience.

Duties and Responsibilities

• Engage with the product and ensure thorough, unassailable product knowledge
• Promote and sell products, services and solutions through direct contacts to meet allocated revenue targets for assigned products
• Communicate with customers through various channels
• Track and record customer experiences and frequently asked questions to build into a database
• Communicate, coordinate and collaborate with other team members and functions in the organization to enhance productivity, services and brand awareness
• Aligning customer experience strategies with marketing initiatives, and informing customers about new products, new features and functionalities
• Analyzing customer feedback on our product as well as preparing reports
• Adhering to Quality Assurance Standards and Customer Experience protocols
• Providing after-sales and support services, and facilitating improvements or providing assistance
• Documenting processes and logging technical issues, customer compliments and complaints
• Keep informed of industry trends and new CRM technologies​
• Identify customer needs and taking proactive steps to maintain positive experiences
• Acknowledging and resolving customer complaints
• Respond to customer queries in a timely and effective manner
• Innovate and share ways to show appreciation to loyal clients
• Maintaining a positive, professional, capable, confident, friendly, empathetic, attitude toward customers at all times
• Keeping records of customer interactions, transactions, comments, and complaints, and sharing/escalating them as necessary
• Providing feedback on the efficiency of the customer service process
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with accuracy, speed and professionalism
• Managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems
• Innovating other methods to improve and maintain the overall brand experience
• Any other duties as may be required from time to time

Skills and Qualifications for this position include:

• At least 2 years' experience as a sales executive / customer experience officer, or similar roles
• Bachelor's Degree / Diploma in Sales / Marketing
• Brought in revenues of over KES 1 million through Sales
• Expert level written and verbal communication skills
• Positive attitude and pleasant demeanor
• Attentive to detail, quick learner, empathetic,
• Proficient in Microsoft office suite - Word, Excel and PowerPoint
• Ability to work with minimal supervision
• Great organizational and time management abilities
• Ability to work under pressure
• Available to start work immediately
• Ability to work under pressure

Duties and Responsibilities

As County Sales Representative your primary responsibilities will be:

• Identify, evaluate and verify subscribers and prospective customers within the motor vehicle ecosystem for sign-up in the mCarFix Platform
• Meet daily, monthly, weekly, quarterly and yearly sales targets
• Ensure 100% customer retention
• Drive B2B territory sales with focus on prospecting, presenting, and selling our solutions to new small, medium-sized and large businesses thereby generating net new revenue while growing existing revenue
• Uncover and understand customer requirements in order to recommend and effectively sell the Company’s products and solutions
• Market the company’s products to all players in the motor vehicle ecosystem including; motorists, spare parts dealers, motor vehicle insurance providers, motor vehicle dealers, Logbook financiers etc.
• Provide top-level and customer experience and support
• Develop and maintain country account plans and detailed financial forecasts
• Create and present accurate sales forecasts, and achieves sales targets
• When required, provide critical information key in enabling the company carry out its business in the county
• Any other duties as may be allocated from time to time

Minimum Qualifications

• Relevant College Degree
• 5+ years’ sales experience selling technology solutions
• Previous B2B sales experience
• Experience in accurately forecasting and reporting on territory /account activity
• Excellent communication skills- written and oral
• Should have a well-equipped office with reliable internet and should preferably own a car
• Conversant in the use of Microsoft Teams, Skype and Google Zoom online platforms
• Must have sound business acumen
• Must be a bona fide resident of the County for which the position is advertised.

Critical Skills

• Account planning (including account profiling), account positioning strategy, customer needs analysis, business justifications, sales opportunity development, service improvement planning, and long-range account management strategies

Key Performance Indicators

• Meet monthly, quarterly and yearly sales targets
• Growth in lead generation
• Consistent growth in new customer acquisition
• Consistent growth in populating the ecosystem
• Ensure 100% customer retention

As the Field Sales Head, you shall, foremost, be responsible for revenue generation through and using Filed Sales. You shall lead and line-manage the Field Sales Team, have a day-to-day overview of the Company’s MTD performance on Sales, set sales goals, analyze data, and develop training programs for the Field Sales Representatives, and also advising them on ways to improve their sales performance. You shall oversee regional and local sales teams, stay in contact with players in the motor vehicle sector, always have a strategic overview of the ecosystem and performance of the product on the dashboard, and ensure the Company’s market presence is constantly improving. You shall analyze sales statistics that your Team members gather to determine the sales potential of our products and monitor customer preferences.

You shall also be responsible for recruiting, training, leading and managing the Field Sales Team and driving their performance to achieve their sales targets towards consistently increasing net profits for the organization. You shall use your in-depth knowledge in Sales & Marketing and in-depth understanding of the motor vehicle market to develop a strong sales strategy that is tailored to the Company’s goals and objectives. You shall design and run campaigns using multiple channels including direct selling, product demos, guerilla marketing etc. and also utilize other lead generation, marketing and selling methods to scale up demand for our product. You shall be responsible for all aspects of the demand generation process and building a complete lead generation system that gets results. Your ultimate goal is to deliver on daily, monthly, quarterly and annual revenue targets. You shall be required to get your team to deliver game-changing results, spearheading the move to take the product global within months.

Reporting to the CEO and/or his designate, the main roles of this position include:

• Generate consistently increasing revenue for the company by meeting the set daily, weekly, monthly, quarterly and yearly revenue targets
• Set up, implement and manage the Company’s overall sales strategy in order to achieve our business goals and objectives
• Develop and implement aggressive sales strategies and executing plans across territories of interest
• Develop long lasting strategic relationships with the target customers
• Ensure that the customer experience is given top priority and develop proper feedback mechanisms
• Achieve target penetration of selected customer bases across all counties / territories
• Ensure that you and your team achieve the daily, weekly, monthly, quarterly and annual targets
• Recruit field sales representatives for appointment by the company and train, develop and mold them to elevate their performance to optimal levels
• Set, communicate and monitor achievement of sales targets
• Map out regions and assign sales territories
• Prepare budgets and put forward expenditures for approval
• Fully participate in business development and sales for the company, achieving revenue targets
• Continually assess the sales processes to identify improvements and efficiencies
• Keeping an eye on competitors and improvising techniques to defeat the competition.
• Utilizing sales data analytics to improve decision making and performance
• Identify training and coaching needs of your team and organizing relevant training/coaching
• Conduct staff performance appraisal as prescribed by HR
• Develop and execute campaigns tied to Product and Sales Goals
• Keep on top of new and innovative ways to present the Company’s products, proposing and innovating ways to increase uptake in the market in line with changing trends and target audience preferences
• Prepare sales and marketing plans and strategies in line with the company’s business objectives
• Generate new business for the company as well as maintain current business relationships with existing clients
• Lead, supervise and motivate members of the digital marketing team
•  Research on competitors, opportunities and threats in the market and provide suggestions for improvement etc.
• Handling customer issues and escalating them accordingly
• Optimizing the customer experience and engagement with the Company and its products
• Keep abreast with industry and market trends and best practices
• Develop, participate, and deliver high-level impactful presentations and conclusions to senior management and key stakeholders
• Any other duties as may be assigned from time to time

Skills and Qualifications for this position include:

• Relevant qualifications in Sales/Marketing
• Brought in revenues of over $10 Million through Field Sales marketing
• Thorough understanding of the Motor Vehicle Sector is preferred
• Over 8 years of experience as in a similar position
• Experience in establishing business goals and strategies
• Excellent analytical skills to understand market dynamics, determine appropriate strategies, and identify opportunities for growth and improvement
• Excellent communication and leadership qualities
• Ability to work under pressure

Key Performance Indicators

• Achieve 100% revenue generation through meeting daily, weekly, monthly and yearly Sales targets
• Achieve 100% set target for number of qualified leads per day, week, month and year
• Achieve 100% client retention rate for each month
• Recruit, train, manage, deploy and retain the set optimal number of Field Sales Representatives
• Ensure Field Sales Representatives reporting to you achieve 100% of their daily, weekly, monthly, quarterly and yearly Sales targets
• Achieve set targets in the ecosystem and maintain optimal numbers

As a Field Sales Agent, you shall be responsible for consistently bringing new business to the company and ensuring the extensive distribution/uptake and sale of our products within your territories of operation by individuals and businesses across all industries in various territories around the globe, the ultimate goal being to generate revenue through and using digital platforms and tools.

Reporting to the Field Sales Head, the main roles of this position include:

• Generate revenue by meeting/exceeding established daily, weekly, monthly, quarterly and yearly sales targets
• Develop and execute a plan to grow and manage business in your territory
• Attract new clients, win new accounts, and maximize profitability within his or her sales territory.
• Identify and work prospects through the entire sales cycle, including developing new leads, educating prospects, and turning interested parties into long-term customers.
• Seek out players in the motor vehicle sector including stockists, dealers, bazaars etc.
• Maintain and expand the database of prospects within the pipeline
• Collate responses through the selling stages from identified to closed
• Collect, organize and share market information to improve service delivery and execution
• Have thorough, unassailable product knowledge
• Execute flawless sales pitches
• Ensure prompt payments by customers
• Acquire new business for the company as well as maintain current business relationships with existing clients
• Handling customer issues and escalating them accordingly
• Manage the entire sales and service cycle from finding a client to securing a deal, retaining, and growing the client and its book of business
• Provide on-going training, product updates, campaign reporting, all optimization efforts and campaign renewals while executing a clear path ensuring sales and client success
• Work collaboratively with team members to drive revenue
• Demonstrate thought leadership with customers and stay apprised of the industry trends by effectively and appropriately engaging the market
• Maintain our brand’s presence and sales in your designated locality by working on various sales and marketing campaigns
• Ensure prompt payments by customers
• Acquire new business for the company as well as maintain current business relationships with existing clients
• Close new deals at a high rate
•  Build relationships with existing customers
• Cultivate new leads within the sales territory and maintain records of all sales leads and/or customer accounts
• Travel throughout the territory and visit customers on a recurring basis
• Manage multiple accounts simultaneously
• Represent the brand during all customer and prospect interactions
• Educate customers on how our products can benefit them financially and even professionally
• Monitor the company’s industry competitors, new products, and market conditions
• Any other duties as may be assigned from time to time

Skills and Qualifications for this position include:

• Relevant qualifications in Sales / Marketing
• 5+ years of work experience working in for a corporate in sales / in a similar position
• Brought in revenues of over KES1 Million through field sales monthly (KES 12 million a year)
• Good verbal and written communication skills
• Practical experience in a client-facing position
• Negotiation and closing proficiency
• Strong client service relationship-building skill

Key Performance Indicators

• Achieve 100% of the daily, weekly, monthly and yearly paid-up Sales targets
• Achieve 100% of the set target for number of qualified leads per day, week, month and year
• Achieve 100% set targets for retentions and signups for each month
• Achieve set targets in the ecosystem and maintain optimal numbers