Role Profile:

Kyosk is looking for a passionate Software Engineering Manager to provide leadership to a team of software engineers who are developing solutions on the leading edge of innovation in Africa. The successful candidate will be responsible for all aspects of a team’s performance and success while forging strong, collaborative relationships with other product and technology stakeholders.  

As a Software Engineering Manager, you’ll join our growing team of Product and Technology professionals who share a passion for leveraging technology to empower informal retailers across the African continent. You’ll work with teams from multiple countries across the organization to imagine and build innovative solutions for Kyosk’s customers and internal teams.

To be successful in this role you will need to be a great communicator, innovator, influencer, and an analytical problem solver. You will need to think and act fast, deal with ambiguity and constraints, and help to develop ideas into products that work on a global scale.

Key Responsibilities

• Leadership: Be the leader who your team looks up to. Improve processes to make your team more effective. Develop knowledge and domain expertise. Take ownership of what you and the team build and coordinate efforts across the team to ensure efficient completion of tasks. Eliminate obstacles that prevent your team from performing optimally.
• People Management: Actively seek to build a great team. Ensure effective recruitment, training and development programs are adopted to promote productivity, retention, motivation and morale. Manage the career path and goals of your team members, conducting regular 1-on-1s and having monthly performance dialogues. Review candidate profiles and conduct interviews keeping Kyosk’s growth and culture objectives in mind.
• Performance Management: Set and review performance and development goals for your team. Identify timeframes and readiness for promotion of direct reports; solicit cross functional feedback in support of promotions and employee rewards. Coach and mentor engineers, showing them the next steps in their careers. Craft a winning culture built on collaboration and shared accomplishments while having fun along the way.
• Capacity Planning: Establish staffing needs and a hiring strategy by working collaboratively with the broader Product and Technology management team. Balance the size and composition of your teams against the expected deliverables while ensuring optimal team performance.
• Strategic Thinking: Plan and execute long term strategies that benefit the team and their product(s). Work with a Product Manager and Tech Lead to ensure that the roadmap is realistic and clearly understood by the team. 
• Technical Delivery: Take ownership of the progress, costs, and quality of delivering engineering outcomes. Adopt, enforce, and contribute to the agile processes that define Kyosk’s way of working to deliver multiple product releases at scale. Own and refine the processes that your team uses to build and support products within the business. 
• Technical Monitoring: Build a deep understanding of how our products work and are built. Though you will not be expected to code regularly or at all, you need to grasp code and architecture concerns. Identify and track metrics that can be used to ensure objectives are met and recommend process improvements. Understand engineering metrics and seek to improve them.
• Process Improvement: Regularly monitor, determine and recommend methods to streamline and improve development processes and procedures. Spearhead various research and development initiatives to identify opportunities for new projects and improved processes.
• Stakeholder Management: Prepare and deliver various engineering-related presentations, both internally and externally. Act as the point of contact with the business and technical leadership communicating their priorities to the team and vice versa.

Minimum Requirements & Key Skills:

• 7+ years of software development or technical product management experience with the full software development life-cycle: design, coding, testing, mocking, deployment and maintenance of software to real production environments;
• 3+ years as a manager with people management responsibilities and a track record of hiring and growing a talented team of engineers;
• Experience working with Agile methodologies, Scrum and demonstrated experience in managing end-to-end software development lifecycles.
• Proficiency with tools of the product and engineering trade such as Issue Tracking, Wikis, Diagramming, Roadmapping, Project Management, CI/CD, etc.
• The ability to align people behind a common goal. You can explain and materialize objectives of the team;
• Working knowledge of large-scale service-oriented infrastructure and the design of scalable, highly available systems in the real world;
• Strong overall knowledge of development and quality assurance methodologies;
• Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, devops, architects and other software engineers;
• Outstanding organizational, communication, interpersonal and relationship building skills

Desired Technical Competencies

• Conversational knowledge of modern programming language and frameworks like Java, Angular, C++, Android, Python, etc;
• Experience organizing, leading, and growing an engineering team or organization from scratch preferred;
• Experience in e-commerce, payments, and/or distribution of FMCG products is a plus
• Exposure to micro services, Kubernetes/Docker, and GCP/AWS services strongly preferred;
• You’ve worked with 3rd parties to integrate and scale products and services for rapid product growth.
• You have a genuine knack for numbers and how they are represented, and you are super comfortable with Excel and/or Google Sheets.

Desired Behavioral Competencies

• You have experience in handling the pressure of fast-paced environments typical of a tech startup environment where you wear multiple hats and have access to limited resources 
• You have a strong desire for continuous improvement
• You can work under pressure, with tight timelines and ambitious deadlines
• You have a passion for digital products 
• You can stay motivated through difficult challenges, and occasional long hours
• Your passion is contagious, and you use it to inspire the rest of the team
• You have equal empathy for internal users, and our target market of informal retailers
• You have a strong work ethic and exhibit genuine care for the team and their products, with a willingness to go to any necessary length to ensure their success
• You have integrity: You do what you say you will do and make no excuses. 
• You develop a deep understanding and respect for what each team member is responsible for, and trust them to do their job
• Your confidence and experience make you trust your instinct and communicate persuasively. You know when to make decisions (even when others might disagree) vs when to build consensus, and you can articulate the strategy and business rationale behind your decisions.
• You are comfortable taking the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
• You are detail-oriented, process-driven, and organized, and can stay two steps ahead of the work your team is doing
• You understand devops as culture not as a role, and seek to automate manual processes where it makes sense.

Role Profile

We are seeking a self-driven, passionate and experienced professional to hold the General Manager role in our agribusiness arm.  The role holder will be in charge of the day to day running of the Ulima business. He/she will liaise with the CEO to develop the agribusiness strategy and oversee it’s implementation in the business including performance management and team engagement to deliver the vision.

 Key Responsibilities:

• Strategy execution: Work closely with the CEO to develop the short term and long-term strategies for Ulima in line with the organization’s vision and align with the relevant stakeholders to ensure the execution of these strategies. Provide strategic leadership to the team and ensure the appreciation of the business’ strategic objectives. Developing and implementing an innovative and ambitious Agriculture strategy with a clear focus on data, advisory and scaling up of operations.
• Financial Management: Develop the operational budget for Ulima and monitor it’s spent and utilization. Hold overall responsibility for the financial performance of the business and work closely with the Kyosk finance team to develop the financial forecasts and strategy including implementation in the business. Work closely with the CEO to engage donors and source for funding to deliver key farming projects.
• Operations Management: Drive Ulima’s performance to guarantee the achievement of the set targets, performance metrics, revenue generation and manage profit and loss accountabilities for the business. Report on the overall performance of the Ulima business against the set objectives for the financial year. Assess the current and future development opportunities for the Ulima business and their impact to the business’ performance.
• Stakeholder Management: Cultivate and maintain relationships with key stakeholders both internally and externally to guarantee their needs are met. Engage with Ulima’s clients to understand their expectations and ensure the team is able to address the same within the agreed timelines. Engage with key regulatory bodies within the agribusiness space to ensure compliance to regulatory requirements for the farm output. Resource mobilisation and relationship management with main donors and partners, including securing funding at a global (multi-country) level for Agriculture.
• Reporting: Take a lead in the preparation and presentation of business performance reports for the board. Lead the presentation of the key findings from the prepared reports; ensure that there is appropriate and accurate management information available to the management to guide decision making.
• Market Analysis:Lead frequent market and competitor analysis to identify business opportunities market gaps and devise ways to bridge the gaps and maximize on the opportunities for revenue growth. Benchmark with global companies and best practice trends and utilize this information drive value addition.
• People Management & Development:Create an open culture with collaboration across multi-disciplinary teams and significant stakeholders. Oversee the attraction of top talent to work within the commercial department, while developing and retaining talent. Ensure that appropriate performance management and succession planning is in place to guide and motivate a diverse team of high performing individuals to achieve our aggressive business growth goals.
• Any other duties within the Ulima Business as may be assigned from time to time by the CEO

Minimum Requirements & Key Skills:

• A minimum of 10 years’ experience with at least 4 years in a senior management position;
• Experience in agribusiness is an added advantage;
• A master’s degree in Business Administration from a reputable institution;
• Strong leadership skills with the ability to manage a multiplicity of stakeholders.
• Good knowledge of the concepts of crop cultivation, food production, agrichemicals, farm machinery, processing, seed supply, farm machinery and other concepts about agriculture business;
• Experience in the food and animal production and supply chain with a good knowledge of the functions of agri-business operations, namely: financial, production, office, marketing and operations;
• Excellent knowledge of current technology in Agriculture is preferred;
• Significant experience and proven track record of developing and executing Agriculture initiatives in a competitive context;
• Strong network and visibility with managing donors and partners relevant to the Agriculture sector and a proven track record in mobilizing financial resources is an added advantage;
• Exemplary leadership skills and extensive experience in creating and leading high-performance teams.

 Competencies

• Operational Excellence;
• Commercial Acumen;
• Strategic Orientation;
• Financial Acumen;
• Tech Savvy.