About Role

Burn is looking for an Electric Quality Control Lead who will oversee the activity of the quality assurance team, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products and development processes.

Duties and responsibilities:

• Manage quality processes to ensure quality compliance of:
  • Electric product assembly lines.
  • Incoming quality of Electric products.
  • Finished assembled Electric products.
  • In-process quality of Electric products.
• Manage and provide feedback to the production, engineering, and product teams.
• Manage quality processes that require performing tasks that interface with software-related products supporting the Electric products.
• Manage a team of quality inspectors and analysts with their daily tasks and workstation allocation.
• Generate and share quality reports including corrective actions regarding quality processes for Electric lines and products.
• Coordinate quality inspection of Electric products and assembly lines.
• Work with engineering & product teams to ensure that process/product validations are carried out adequately and successfully.
• Lead and own the development and revision of quality documents, such as spec sheets, SOPs, drawings, etc.
• Facilitate training, learning, and knowledge dissemination for quality inspectors and analysts. Contribute towards quality training strategy for Electric team.
• Identify stations and assembly lines that need more training and/or more talent.
• Ensure that all quality requirements are met before any product release.
• Perform any other duties as may be assigned by the manager from time to time.
• Ensure all measurement and inspection instruments are calibrated

Skills and Experience:

• Bachelor’s degree with at least 2 years of experience in a quality control role.
• Prior leadership in a quality role in manufacturing setup.
• Strong supervisory and leadership skills.
• Background in electrical and electronics engineering.
• Knowledge of software platforms for process management.
• Can work collaboratively across teams to pull needed resources.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite.

About The Role

BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and or client relationship management. You will be responsible for handling all customer queries and surveys.

• Workdays: Monday-Saturday
• Rest days: 1 day between Monday and Sunday
• Shift Plan: The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager

Duties and Responsibilities:

Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:

• Help customers register product
• Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair
• Answer customer queries and direct them to the proper channels
• Follow up with customers to ensure product satisfaction and address any confusion with the use
• Attend to customer inbox messages, calls, social media, and live chat and respond accordingly
• Conduct phone call interviews, and surveys and capture data
• Work with the repair coordinator to facilitate warranty repair and walk-in customers

Maintain Customer Database & SMS platform

• Data entry and organization/cleaning
• Conduct basic analysis of customer care statistics and create simple reports
• Translate messaging and responses
• Set up and modify automated messaging of the SMS platform
• Complete repair service orders in ERP

Support & System Improvements

• Support other departments regarding customers info and service
• Identify areas for improvement and bring issues to the team’s attention as well as help to follow-through with solution implementation
• Help set up new functionality in the SMS platform

BURN Ambassador:

• Always maintain the integrity and be a positive ambassador for BURN
• Strive for continuous improvement in the services that we offer our customers
• Maintain an open and receptive attitude when receiving feedback and suggestions

Skills and Experience:

• Excellent verbal communication and interpersonal skills
• Highly organized, punctual, and professional
• Proactive attitude and takes initiative to problem solve
• Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
• Working knowledge & experience in using Ms. Excel for data analysis and reporting.
• Experience in a leadership role and/or organizing events
• Knowledge of BURN products