Summary
Date Posted: Thursday, December 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Responsibilities
• Addressing users tickets regarding hardware, software and networking.
• Installing applications and computer peripherals.
• Asking targeted questions to diagnose problems.
• Guiding users with simple, step-by-step instructions.
• Conducting remote troubleshooting.
• Testing alternative pathways until the issue is resolved.
• Customizing desktop applications to meet user needs and automation.
• Recording technical issues and solutions in logs.
• Following up with users to ensure their systems are functional.
• Help creating technical documentation and manuals. Resolving tickets, analyzing users reported information to identify problems and concerns.

Requirements and skills
• Minimum of 2 years' experience
• Have to do multitasking
• Can provide L2 Level users.
• Can provide exceptional support while communicating and assisting users.
• Ability to resolve and troubleshoot issues, analyze users reported information to identify problems and concerns.
• Continual process improvements within department
• Graduate in Computer Engineering or equivalent.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Bidco Africa on www.linkedin.com to apply

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