Summary
Date Posted: Saturday, January 07, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
• Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Nairobi. This successful candidate will be a member of the Technology, Engineering & Operations group.
• Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team. The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for technology and service. You will work about 66% from the Cigna office and 34% from home.

Main duties and responsibilities
• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to IT End User Services Manager.
• Prioritising and allocating all within IT Support teams all requests.
• Working every other week on Saturday from 8 AM until 1 PM (from home).

Required Skills
• Two years of experience within an IT support team
• Incident management skills
• Experience with a call management system
• Experience with Microsoft Office
• Windows 10 support and build experience. ( both OS and pc hardware)
• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking & patching

Desirable Skills
• ITIL foundation certified.
• Microsoft certification.
• Experience with Service Now.
• Avaya Telephony

About You
• Communicate clearly and effectively.
• Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal as well as in a written formats.
• A positive ‘can-do’ attitude with a strong commitment to customer support.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Job application procedure
• Interested and qualified? Go to Cigna on jobs.cigna.com to apply

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