Summary
Date Posted: Monday, July 15 2024, Base Salary: Not Disclosed

JOB DETAILS:
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

IT Manager
• Are you ready to command the vital heartbeat of our hotel's operations as a dynamic IT Manager? We are looking for you!

What Is In It For You
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing
• Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following:
Management
• Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
• Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
• Is creating business cases for justification of investments and expenditures to support the approval process.
• Is responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
• Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.

Hardware
• Ensures that the hotel works with Accor Hardware partners.
• Has a good relationship with Hardware Partners.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
• Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

Software
• Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
• Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
• Has a good relationship to the Software suppliers.
• Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.
User
• Ensures that no user in the hotel has access to programs other than those needed to perform the job.
• He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
• This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.

Security / Datasafe
• Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
• Servers Infrastructure – Physical and Virtual
• Networks – Data, Voice and Wi-Fi
• Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
• Central profile solutions (CP)
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Various middleware / Interfaces
• Data warehouse, reporting, and Business Intelligence (BI) – Interface Only
• Sales force automation (SFA) - Interface
• Customer relationship management (CRM)
• Point of Sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)
• Scope
• Smooth running of all computer systems.
• Training of basic functions of user software.
• Regular information to IT management about the new computer trends for the future.
• Regular data safe /backup.
• Budgeting, Planning, and managing the approval process for IT Expenditures
• Compliance with IT Policies and Guidelines
• IT project management

Qualifications
Your experience and skills include:
• Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
• Strategic thinker, results-driven, process-oriented, and attentive to details.
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
• Change instigator, positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Adaptable, self-motivating individual with the ability to bring others along on the journey.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Accor on www.linkedin.com to apply



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