Summary
Date Posted: Saturday, September 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Key performance areas and main responsibilities:
• Provide 1st level end-user technical support to SOS Children Villages Kenya Windows & Android end users & all ICT iHubs users (H/W & S/W support)
• Assist the National ICT Manager in implementation of ICT4D projects i.e., Digital Village projects.
• Liaise with ICT Coaches to ensure iHub beneficiaries benefit to the maximum.
• Generate Digital Village reports as required.
• Diagnose and handle basic repairs for Computers/laptops before escalation to vendors.
• Configuration of new computers which will involve Joining computers to domain (Ms Azure) Installation applications such as Microsoft Office, Antivirus etc.
• Ensure that, all software on SOS Children’s Villages Kenya equipment is licensed and keep record of licenses
• Monitor network to ensure network functionality and availability to all system users.
• Handle the relocation of computer equipment as a result of office or personnel changes.
• Maintaining documentation of processes, procedures, and troubleshooting guides.
• Performing preventive maintenance of Laptops, PCs & Conferencing systems
• Maintain an up-to-date ICT inventory of H/W & S/W.
• Liaising with vendors on delivery of ICT services.
• Any other duties as assigned

Required Technical Expertise, skills and Knowledge
• Diploma in Computer Science/ Information Technology. Degree in Computer Science / Information Technology is an added advantage.
• At least 2 years relevant work experience in similar field.
• Practical experience in networked environment and support for remote users
• Extensive ability to use and support of standard micro computing applications such as Microsoft OFFICE SUITE and office 365
• Knowledge of supporting Windows client and virtual servers.
• Excellent communication skills both orally and in writing (English and Swahili)
• High quality written & oral communication ability
• Excellent interpersonal, organizational, multi-tasking and time-management skills

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
• If you believe your experience, competencies and qualifications match the job and role specifications described; send a Cover Letter & updated CV in PDF with details of 3 traceable referees one of which must be immediate former employer to recruitment@soskenya.org addressed to the Human Resources Manager to reach us on or before 3rd October 2022 specifying the position interested in.
• Please indicate your current and expected salary in your cover letter.
• Only shortlisted candidates will be contacted

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