Summary
Date Posted: Tuesday, December 21, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Airtel Kenya wishes to recruit for the role of Head of Retail. This role reports directly to the Customer Experience Director. He/she will be responsible for the end to end management of Airtel Owned stores countrywide in order to maximize sales revenues, grow market share, support in stock distribution through these outlets fostering the channel effectiveness. The role also entails roll-out of new Company owned(COCOs) and Company Owned, Franchise operated (COFO) outlets whilst driving overall Retail operations with a focus on ensuring excellent customer service delivery.

The role holder duties will include but not limited to;
• Effective business planning i.e. working closely with Regional Retail Managers, understand the regional dynamics, identify and recommend performance drivers of the various KRAs across these regions to ensure best outcomes
• Collaborating with the Customer experience director, set SMART targets that will drive business growth within Retail. Cascade the objectives and monitor target delivery achievement to enable shop revenue and profitability outcomes
• Driving a culture of strict adherence to retail processes and procedures on stock and cash management to eliminate compliance exposures to business
• Ensuring the highest levels of service excellence across all outlets through the store look and feel as per brand guidelines, Staff presentation and customer satisfaction on any request, query, and complaint to help drive customer advocacy and additions
• Share channel insights on Customer VOC on products and services to propel increased usage and sales demand
• Working with Customer experience budget champion, manage the retail budget to ensure optimum return on investment for the business
• Build the retail team capability in terms of succession planning and talent management within the function
• Develop initiatives to ensure staff engagement and motivation levels are maintained to enhance staff growth and performance
• Lead and manage any project related to retail expansion or operational process improvement for Shops
• Represent the business on retail reviews across teams within Opco and Group office. This will also include review and submission of business reports as and when required

Qualifications
• Bachelor’s degree in a business related function
• 7-10 years’ work experience in retail sales within FMCG, banking or telecom industry with at least 4 years in a leadership role
• Able to demonstrate good working knowledge of managing retail operations and sales at a national level for multiple outlets or branches

Competencies and Behaviours required
• A strong Sales leader with hands on approach able to manage a diverse national team
• Business savvy with a keen eye to detail
• Strong analytical and organization skills
• Proactive and goal oriented
• Excellent interpersonal and effective communications skills
• Excellent presentation skills

Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. Staff referrals are also welcome. State the name of the vacancy as your subject. The deadline for applications is 5.00pm on Tuesday 28th December 2021. Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

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