Summary
Date Posted: Tuesday, November 01, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
HRBP – Contact Centre

Detailed Description
Reporting to the HR Cluster Lead – Contact Centre, the HR Business partnering function is responsible for Strategic Business support on the People agenda and acts as the primary HR interface with the business leadership community. It leads the transforming people agenda by pro-actively bringing to life the Safaricom People Strategy.
The specific purpose of this role is to be a strategic partner providing professional long-term strategic guidance and operational support to meet the evolving people management needs of core Business Unit or Division it supports.

Key accountabilities
• Support the HRBP – Contact Centre in formulating and implementing value adding strategic HR Functional plans that deliver business results
• Support the HRBP – Contact Centre and in liaison with the COE colleagues to deliver best practice, customer and solution focused HR function, on:
• Recruitment, Retention and Contract Management
• Employee Inductions and Deployment
• Performance Management
• Rewards Management
• Training Needs Analysis and Capability Building
• Change Management
• Talent Management Routines and Succession Planning
• Provide professional and timely employee relations advice and guidance to managers and colleagues. Provide coaching and support as required and be comfortable influencing and challenging where appropriate.
• Interpret and provide advice on HR policy and variations across the BU or Division, supporting managers in the practical implementation of HR policies, employment legislation and best practice.
• Provide advice and guidance for disciplinary hearings and other types of hearings and where appropriate offer advice and guidance to the panel.
• Support in managing organizational change, redundancy and redeployment, in line with legislation, policy and good practice.
• Deputize for the Head/Senior HRBP as requested at Business and other strategic meetings
• Implementing of the culture initiatives.
• Deriving insights from the Surveys (SEMA)and guiding the business in doing action planning

QUALIFICATIONS
• Degree in Business Management or related field with ideally a HND in HR
• Knowledge of HR with a minimum of deep knowledge in 2 HR practice areas
• Ideally 3-5 years’ work experience within the HR function directly in, or closely supporting, executive and/or line operations


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Safaricom Kenya on safaricom.taleo.net to apply

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