Duties and Responsibilities

• Achieve set sales targets.
• Provide excellent customer service.
• Accurate and timely application of loans in the System and conduct their Appraisals.
• Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
• Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
• Create market awareness for the company’s product.
• Identify sales prospects and follow up on new leads and referrals resulting from field activity.
• Verification of the loan application files and counter checking to ensure that all supporting documentation attached is sufficient to process a loan.
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.
• Any other duties assigned.

Minimum Requirements and Qualifications

• Diploma/ Degree in Sales & Marketing/ Business-related field.
• Minimum of 2-years’ experience working in customer service.
• Proficiency in the use of MS Word, Excel, email and experience with the Internet.
• Able to meet set sales target within the time frame.
• Thorough knowledge of the auto logbook loan products and processing
• Proven experience as front desk representative, agent or relevant position.
• Knowledge of office management and basic book keeping. 

Competencies and Skills required:

• Strong communication and interpersonal skills.
• High and unquestionable Integrity.
• Excellent Sales and Negotiation skills.
• Planning, and organization skills.
• Reporting and presentation skills.
• Excellent Customer service skills.
• Team player.
• Ability to multi task.
• Strong Numerical and analytical skills.
• Should be highly motivated and an aggressive sales person.
• Highly self-motivated and ambitious individual.
• Positive attitude.
• Confident and capable of operating at all levels.
• Computer Literacy skills.

Duties and Responsibilities:

• Build strong long-term value for customers including nurturing relationships.
• Develop brand communication campaigns and media relations strategies.
• Collaborate with internal teams (e.g. marketing) and maintain open communication with management.
• Manage a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising.
• Keeping track of data and analyzing the performance of social media campaigns.
• Write, edit and distribute various types of content, including material for websites, blogs, marketing material, and other types of content that take the message to the public.
• Edit and update promotional material and publications (brochures, videos, social media posts etc.)
• Seek opportunities for partnerships, sponsorships and advertising.
• Address inquiries from the media and other parties.
• Documentation as well as preparing and editing messaging for all products and services.
• Educate other staff on the use of social media and promote its use within your company.

Minimum Requirements and Qualifications:

• Any relevant degree/ diploma and proven experience.
• Minimum of 2 years’ experience in similar or related role.
• Mastery of English and Kiswahili both written and spoken.
• Creativity, storytelling, content creation, and copywriting skills.
• Good understanding of the key social media platforms i.e. Facebook, YouTube, Twitter, LinkedIn, TikTok and WhatsApp/Meta.
• Mastery of computer usage, web navigation, and social media functionality is imperative.
• Knowledge in the area of Digital Advertising, Online Paid Advertising and Media Buying.
• Intermediate Graphic design, Video and Photo Editing and Animation.
• Formulate, publish and share engaging content daily e.g. original text, photos, videos, and news.

Competencies and Skills required:

• Exceptional Verbal Communication skills.
• Good Project Management skills.
• Reporting, Planning, and Organization skills.
• Strong Interpersonal and Leadership skills.
• Time management.
• Excellent research skills.
• Entrepreneur and ability to measure success.
• High Integrity skills.
• Proficient in MS Office, PowerPoint and Excel skills.
• Excellent Customer Service skills.
• Friendly and outgoing personality.
• Creative, Charismatic, Knowledgeable with the latest social media marketing trends.
• Positive, Diplomatic team player with the ability to handle pressure.