Summary
Date Posted: Wednesday, August 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Fast Food Team Member

Job Summary
The Team member will be our main point of contact for both our walk-in and online customers while providing excellent customer service. Be always friendly and polite to customers by providing positive customer experience while upselling and cross selling our products.
Report to Manager: Restaurant Manager

Responsibilities
1. Greet customers with a smile and take the customer’s order, thank, and invite them back when they are leaving.
2. Provide menu options to the customer while upselling.
3. Processing both online and cash orders correctly into the system, issue receipts and ensure correct Change is given to the customer.
4. Answer customer queries about the menu.
5. Clear the table after customer is done eating.
6. Ensure that customers are given the correct order and in a timely manner.
7. Adhere to the companies’ uniform & customer service policy.
8. Be always friendly and polite to customers by providing positive customer experience.
9. Making sure the FOH is always neat & clean.
10. Keeping the counter and front equipment clean.
11. Keeping the display fridge clean and filled at all times according to the brands planogram.
12. Ensuring take away and online orders are correctly packed with all necessary condiments and dispatched to the rightful customers.
13. Maintain confidentiality regarding recipes, Sales and any financial policies and not to discuss them with non-company associates.
14. Performing stock issues and audits during opening, ongoing and at closing of every shift.

Skills and attributes
1. knowledge of planning and forecasting
2. effective communications skills and interpersonal skills
3. excellent customer service skills
4. computer literacy
5. problem solver
6. planning and organizing
7. teamwork
8. ability to work under pressure with accuracy

Education and experience
1. Diploma/certificate in a hospitality and tourism management/food production
2. 1-year minimum professional experience in the quick service restaurants.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 12

Job application procedure
Interested qualified candidates should send their curriculum vitae and cover letter to David.njoroge@famousbrands.co.za  Subject: Team Member-FOH-ad18082022

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