Summary
Date Posted: Tuesday, October 18, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Data & Insight Analyst – International Program Operations

ROLE PURPOSE:
The key focus of this role will be to:
• Lead the development, implementation, maintenance and improvement of Data & Analytics products/services across multiple stakeholders, with a particular focus on IP Risk (including Construction and Medical), Partnerships, Shifting Power and Localisation.
• Work with above teams to ensure high-quality data throughout its natural process (collection, transformation, storage, reporting), as well as robustness and reliability of this data when integrated in dashboards and reports.
• Support the maintenance and development of existing Data & Analytics products/services owned by the D&A team within IP Operations, such as IP MI.
• Lead in the generation of high quality reports and insights that inform senior management decision making.
• This role sits within the IP Operations & Continuous Improvement team, which is part of the wider IP Operations unit. This role will focus on serving other teams within IP Operations also, to the greatest extent possible. To achieve this, the role will work closely with those teams, other data analysts and IT to design, build and rollout Data & Analytics products and services, as well as improving existing ones.

This role is contingent on budget approval.

SCOPE OF ROLE:
Reports to: Senior Data & Insight Advisor

Role Dimensions:
• The role will involve liaising with a combination of stakeholders across the organisation, at multiple levels of management, and across geographies. Main stakeholders and teams will sit across the IP Operations unit: Construction, Medical, Risk, and IP Operations and Continuous Improvement. Additionally, strong links with other Data & Insight Analysts, as well as other teams in IT such as the Business Intelligence (BI) team.

EXPERIENCE AND SKILLS
Essential
• Proven experience in Data Analysis, Data Quality and / or Support Analysis, with a strong understanding of systems.
• Experience in developing dashboards and reports linked to databases using PowerBI
• Strong sense for data analysis and data visualisation, with a focus on user-centred design
• Strong Excel skills (Pivot tables, connecting to data sources).
• Good communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level
• Strong interpersonal skills and ability to develop productive relationships across business units
• Proactive, able to use initiative and progress continuous improvements
• Outstanding customer service orientation and follow-up skills
• Strong analytical and problem solving skills
• Ability to work independently without direct supervision
• Ability to learn new web/collaborative systems and applications quickly
• Ability to work well under pressure
Desirable
• Experience in NGO Programme and Operation Management functions, in particular the systems used to support them
• Experience of working with databases and database languages (e.g. SQL).
• Cultural awareness and experience of delivering global web solutions that cater for local needs (e.g. area with poor bandwidth, multiple character sets, etc.)
• Experience in working in online environments, within a globally-based team
• Interest in global issues and desire to work within a global NGO
• A second language preferably French, Spanish, Portuguese or Arabic


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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