Summary
Date Posted: Monday, October 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Representative

Responsibilities
• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.

Requirements
• Degree/Diploma in any related field
• C1 proficiency in Swahili and English
• Knowledge of IT programs i.e. Word, Excel, and fast fingers for typing
• Previous experience in customer service is desirable
• Great people skills
• Should be flexible to work in shifts both day and night

Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure

Interested and qualified candidates should forward their CV to: jobs.kenya@majorel.com  using the position as subject of email.

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