Customer Service Representative- Mombasa
2025-04-17T11:51:22+00:00
Morsan HR Consulting
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_7951/logo/morsan.png
https://morsanhr.co.ke/
FULL_TIME
Mombasa
Mombasa
00100
Kenya
Human Services
Customer Service
2025-05-01T17:00:00+00:00
Kenya
8
Customer Service Representative- Mombasa
We are seeking a passionate and proactive Customer Service Representative to join our client. The ideal candidate will serve as the face and voice of the company by providing excellent support to customers, ensuring inquiries are handled efficiently and professionally, and maintaining strong customer satisfaction and retention.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries across various channels including phone, email, in-person, and social media.
- Address and resolve product or service issues raised by customers in a timely and professional manner.
- Maintain accurate records of customer interactions, complaints, and resolutions using internal systems.
- Guide customers through product features, service processes, and troubleshooting steps.
- Escalate unresolved issues to relevant departments while maintaining accountability for follow-up.
- Monitor and respond to customer feedback to help improve service delivery and overall satisfaction.
- Collaborate with internal departments such as sales, dispatch, and accounts to resolve client- related issues.
- Assist in processing orders, forms, applications, and requests as needed.
- Provide proactive updates to customers regarding the status of their issues, deliveries, or requests.
- Support the front office by managing walk-ins and directing clients appropriately.
- Ensure a clean and organized customer service environment, whether physical or digital.
- Participate in training and development sessions to stay informed on products and best practices.
- Suggest ways to improve service procedures, policies, and standards.
- Handle difficult or emotional customers with empathy, patience, and professionalism.
- Uphold the company’s image by maintaining courtesy, professionalism, and efficiency at all times.
Qualifications:
- A Bachelor’s degree or Diploma in Customer Service, Business Administration, Communication, or a related field.
- 2 to 3 years of proven experience in a customer service or front office role.
- Proficient in both English and Kiswahili, with excellent written and verbal communication skills.
- Strong interpersonal and listening skills.
- Comfortable using basic computer applications (MS Office, email) and customer management systems.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- High emotional intelligence, patience, and attention to detail.
- Positive attitude and willingness to learn and adapt in a dynamic work environment.
Serve as the primary point of contact for customer inquiries across various channels including phone, email, in-person, and social media. Address and resolve product or service issues raised by customers in a timely and professional manner. Maintain accurate records of customer interactions, complaints, and resolutions using internal systems. Guide customers through product features, service processes, and troubleshooting steps. Escalate unresolved issues to relevant departments while maintaining accountability for follow-up. Monitor and respond to customer feedback to help improve service delivery and overall satisfaction. Collaborate with internal departments such as sales, dispatch, and accounts to resolve client- related issues. Assist in processing orders, forms, applications, and requests as needed. Provide proactive updates to customers regarding the status of their issues, deliveries, or requests. Support the front office by managing walk-ins and directing clients appropriately. Ensure a clean and organized customer service environment, whether physical or digital. Participate in training and development sessions to stay informed on products and best practices. Suggest ways to improve service procedures, policies, and standards. Handle difficult or emotional customers with empathy, patience, and professionalism. Uphold the company’s image by maintaining courtesy, professionalism, and efficiency at all times.
A Bachelor’s degree or Diploma in Customer Service, Business Administration, Communication, or a related field. 2 to 3 years of proven experience in a customer service or front office role. Proficient in both English and Kiswahili, with excellent written and verbal communication skills. Strong interpersonal and listening skills. Comfortable using basic computer applications (MS Office, email) and customer management systems. Ability to multitask, prioritize responsibilities, and manage time effectively. High emotional intelligence, patience, and attention to detail. Positive attitude and willingness to learn and adapt in a dynamic work environment.
JOB-6800eb3a50704
Vacancy title:
Customer Service Representative- Mombasa
[Type: FULL_TIME, Industry: Human Services, Category: Customer Service]
Jobs at:
Morsan HR Consulting
Deadline of this Job:
Thursday, May 1 2025
Duty Station:
Mombasa | Mombasa | Kenya
Summary
Date Posted: Thursday, April 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Customer Service Representative- Mombasa
We are seeking a passionate and proactive Customer Service Representative to join our client. The ideal candidate will serve as the face and voice of the company by providing excellent support to customers, ensuring inquiries are handled efficiently and professionally, and maintaining strong customer satisfaction and retention.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries across various channels including phone, email, in-person, and social media.
- Address and resolve product or service issues raised by customers in a timely and professional manner.
- Maintain accurate records of customer interactions, complaints, and resolutions using internal systems.
- Guide customers through product features, service processes, and troubleshooting steps.
- Escalate unresolved issues to relevant departments while maintaining accountability for follow-up.
- Monitor and respond to customer feedback to help improve service delivery and overall satisfaction.
- Collaborate with internal departments such as sales, dispatch, and accounts to resolve client- related issues.
- Assist in processing orders, forms, applications, and requests as needed.
- Provide proactive updates to customers regarding the status of their issues, deliveries, or requests.
- Support the front office by managing walk-ins and directing clients appropriately.
- Ensure a clean and organized customer service environment, whether physical or digital.
- Participate in training and development sessions to stay informed on products and best practices.
- Suggest ways to improve service procedures, policies, and standards.
- Handle difficult or emotional customers with empathy, patience, and professionalism.
- Uphold the company’s image by maintaining courtesy, professionalism, and efficiency at all times.
Qualifications:
- A Bachelor’s degree or Diploma in Customer Service, Business Administration, Communication, or a related field.
- 2 to 3 years of proven experience in a customer service or front office role.
- Proficient in both English and Kiswahili, with excellent written and verbal communication skills.
- Strong interpersonal and listening skills.
- Comfortable using basic computer applications (MS Office, email) and customer management systems.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- High emotional intelligence, patience, and attention to detail.
- Positive attitude and willingness to learn and adapt in a dynamic work environment.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Morsan HR Consulting on morsanhr.co.ke to apply
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