Summary
Date Posted: Friday, July 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
To deliver exceptional business performance by providing operations support and excellent customer service to clients.

Key Accountabilities (Duties and Responsibilities)
Financial 8%
Introduce new business tothebankthroughcross selling Ensure no income leakage by collecting the necessary bank charges

Internal business processes 62%
• Ensure that all hard copy documents received are attached in IBPS and application progressed within the required timelines.
• Ensure that instructions received on email with regards to customers’ applications are immediately attached on the application and progressed.
• Ensure that document pending and rescan queues are well managed ensuring that items are resolved within 30 Days.
• Ensure that monthly archival of any physical customer documents is adhered to alongside a proper filing system. Ensure completeness of applications, KYC verification and thorough searches are done for all applications under review.
• Ensure CRB and other relevant checks are done and documented for all applications
• Zero tolerance to data capture errors, Searches errors, or failure to input all mandatory fields resulting to send backs
• Achieve set turnaround time to ensure customers and dealers are satisfied. The overall TAT target for initiation phase is 0.1 days.
• Ensuring effective management and requisition of customer service to clients.

Customer 25%
• Update customers, dealers & RMs on the pending documents for each application on the same day.
• Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA Values
• Deliver Exceptional customer service to all stakeholders.

Learning and growth 5%
• Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
• Ensure compliance with the leave policy on block leave and minimum carry over.
• Maintain own high performance.
• Own up-to-date and action based competency assessments and development plans for self

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Use the link(s) below to apply on company website.
Customer Service Assistant – Asset finance

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