Summary
Date Posted: Tuesday, August 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience Trainer

Duties
• Deliver high-quality and engaging live and recorded training sessions to students
• Perform content maintenance on courses as advised by the Instructional Design team
• Partner with the team to provide content feedback to improve training materials and programs
• Gain a proven understanding of all Zendesk products and be capable of answering various questions from customers during their training
• Schedule, prioritize, and coordinate all training sessions
• Deliver training sessions at large-scale live training events
• Collaborate with and work alongside team members on a range of internal projects
• Be an advocate for Customer Education and partner with other teams and organizations to promote learning and educational opportunities

Education
• A bachelor's degree in marketing, communications
• Zendesk Certification is an added advantage

Experience
• At least 2 years of experience in a customer-centric role, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.

Skills and Abilities
• Program Design,
• Reporting
• Communication and Adaptability
• Teaching experience
• Relationship building
• Tech-savvy and analytical,
• A good problem solver and self-sufficient
• Ability to enable on and deliver new training content quickly


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to NairoBits Trust on www.linkedin.com to apply


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