Purpose of consultancy

The consultant will coordinate testing activities to support the WHO Academy’s formative evaluation of its learning programmes, learning experience platform (LXP), and other products, including systems for learning design and quality improvement. 

The consultant will use testing to inform decisions about the quality of the products and how to improve them to ensure the products will work as planned upon implementation. Testing is required before the Delivery phase of Academy’s learning design and quality improvement cycle; however, it may also occur during any phase in the cycle to help learning design and product development teams make data-driven decisions. 

The consultant will design and plan a variety of testing activities, run testing with learners and other key stakeholders, and analyze the test data and report findings.

Deliverables: 

Deliverable 1: Design and Planning Specifications for Testing.
Objective 1: Design and plan testing requirements to define inputs for testing WHO Academy products, including learning programmes and the learning experience platform (LXP), and the outputs expected from testing.

• Output 1.1: Determine the objective of the test and specify what is tested, who the test users are, how the test sessions are organized, what data are collected, and when and where the test is conducted.
• Output 1.2: Recruit and select users based on characteristics appropriate for the test.
• Output 1.3: Make test tasks that prescribe what users should try to achieve with the product, focus on specific features that will be tested, and provide a goal against which the users’ actions can be evaluated. 
• Output 1.4: Setup any equipment that will be used for testing such as screen-sharing applications for remote testing.

Deliverable 2: Running the Test Sessions.
Objective 2: Run the test sessions from start to completion, ensuring adherence of all required testing procedures whether tests are conducted remotely or in person, and whether tests are moderated or unmoderated.

• Output 2.1: Run through the checklist of activities required for test sessions specified in the test plan, including welcoming and instructing the users, observing them, listening in on their thoughts, prompting them, taking notes, asking post-task questions, and thanking users.
• Output 2.2: Run test sessions or train evaluators to run the sessions using the test session checklist.

Deliverable 3: Analysis of Test Data.
Objective 3: Analyze the test data and report the findings to ensure the test has a high impact on the continued development of the product.

• Outcome 3.1: Analyze the test data.
• Outcome 3.2: Assign evaluators to rate severity of usability problems.
• Outcome 3.3: Devise redesign proposals.
• Outcome 3.4: Report the test findings.
• Outcome 3.5: Evaluate the quality and usefulness of the test in terms of its impact to bring effective changes in the test product, the cost of testing, and general methodological requirements of reliability, validity, and generalizability.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential:

• Advanced University degree in Learning Science, Educational Technology, Psychology, Human-Computer Interaction, Computer and Information Science, or any related field.

Desirable: 

• PhD in Educational Sciences or related field.
• Masters degree  in UX design and UX research.

Experience

Essential:

At least 5 years of relevant experience in : 

• Conducting research using a range of qualitative and quantitative methods, including usability testing, survey design and remote testing, and participatory design.
• Testing education and training products, including learning management systems.
• Development of online experience testing.
• Analyzing data and reporting findings.

Desirable: 

• Experience in evaluative research, education research and UX research.
• Experience in learning design and UX design.
• Experience in measuring learning impact in LMIC.
• Experience in working with World Health Organization or with international organizations.

Skills/Knowledge:

Essential:

• Ability to deliver and achieve results.
• Excellent communication and writing skills.  
• Ability working with multiple stakeholders in a diverse environment (multiple cultures, time zones, countries/regions, languages, etc.).

Closing Date : Dec 20, 2022

Purpose of consultancy

To strengthen the production of the Global Evidence and reviews on Health and Migration, and associated products and activities of the Health and Migration Programme (PHM).  In particular, the consultant will facilitate development, management and implementation of the 2023 Global Evidence review on Health and Migration (GEHM) series

Deliverables: 

Deliverable 1: 

• Based on feedback on the various thematic(s) and input from the Interdivisional Working Group, keep up to date the GEHM methodology.
• Develop information notes on status of deliverables, milestones, deadlines, progress reports.
• Identify and document various operational issues that may arise to facilitate GEHMs development and production processes and solve.
• Deliver other relevant materials and tasks for the successful implementation of the project.    

Deliverable 2: 

• Prepare internal documents and materials related to the production of up to five GEHMs - draft concept notes, clearance documents, Request for Proposals (RFP), etc.
• Work with relevant PHM focal point on communication aspects, prepare and update a communication and dissemination plan for up to five GEHMs as well as plans for advocacy, promotion and communication activities, such as prepare presentations, organize launch events at global, regional and country levels Tasks include, but are not limited to, prepare technical materials  on key messages; information leaflet; fact sheets, and Q&As.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential:

• University degree in public health or social science from a recognized university.

Experience

Essential:

• A minimum of two years’ experience in project management.
• Experience in research and publication processes.

Desirable: 

• Experience in conducting evidence reviews and producing policy briefs. 
• Past experience within UN, preferably WHO.

Skills/Knowledge:

• Project coordination skills.
• Report-writing skills (in English).
• Knowledge of public health, WHO and other relevant international organizations systems.

Closing Date : Dec 19, 2022

Purpose of consultancy

To conduct preliminary reviews and full investigations into all allegations of wrongdoing, committed either by staff or independent contractors, implementing partners and other third parties, to the detriment of WHO Investigations shall be conducted in accordance with applicable professional standards, WHO procedures, and ILOAT jurisprudence.

Deliverables

Deliverable 1: Establish the facts concerning allegations of wrongdoing and present high-quality reports based on the evidence gathered. 

• Activity 1.1: Review the original documentation submitted with the allegations as well as any other relevant information. 
• Activity 1.2: Prepare investigation plans. 
• Activity 1.3: Conduct interviews with parties to the case, the complainant, subject, and witnesses and review any relevant evidence.
• Activity 1.4: Draft high-quality reports establishing whether, based on the fact-finding exercise, the individual allegations were found to be substantiated or not.

Qualifications, experience, skills and languages

Educational Qualifications:

• Advanced university degree in law, public administration, or a related area.

Experience

Band level C:

• Over 10 years of relevant experience in administrative investigations, some of which should include experience in an International Organization.
• Proven track record in planning and performing investigations. 

Band level D: 

• Over 15 years of relevant experience in administrative investigations, some of which should include experience in an International Organization.
• Proven track record in planning and performing investigations. 

Desirable

• Experience within the UN system.

Skills/Knowledge:

• Knowledge of international civil service law relating to administrative investigations of staff fraud, harassment, and other misconduct, particularly in the UN environment. 
• Sound knowledge of investigation principles and their application.
• Ability to communicate effectively, both orally and in writing.
• Demonstrated report-writing skills. 
• Maturity of judgment, tact, integrity, and discretion. 
• Ability to maintain effective working relationships with people of different national and cultural backgrounds. 
• Advanced skills in the use of the Microsoft Office suite. 

Closing Date : Dec 26, 2022

Purpose of consultancy

To contribute to the website redesign and content management. The consultant will also be involved in developing, implementing and maintaining promotional and other engagement materials

Deliverables: 

• Deliverable 1: Facilitate the redesign and content management of the Pandemic Hub website. 
• Deliverable 2: Prepare, facilitate and debrief on major events and summits including communication with and management of presenters, participants and any relevant service providers as well as collecting, reviewing and creating content and event materials.    
• Deliverable 3: Develop promotional materials, activities and events and facilitate their implementation (i.e. compile and distribute a periodic newsletter, coordinate production of audiovisual materials, facilitate webinars, trainings and presentations.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential:

• First university degree in communication, public administration, political science, social science, public health or related field. 

Experience

Essential:

• 5 to 10 years of relevant experience in communications, external relations, diplomacy, corporate affairs, or public health.

Desirable: 

• Experience in organizing events.
• Experience in developing audio-visual communication materials and graphic design.
• Prior experience working with WHO or another UN organization.

Skills/Knowledge:

• Demonstrated ability to interact in complex situations involving technical, cultural, and political elements.   
• Sound analytical and organizational skills.  
• Excellent oral and written English communication skills.  
• Good interpersonal skills and ability to work remotely. 
• Expertise with the organization of virtual sessions, Zoom and other IT platforms.  
• Good knowledge and mastery of Microsoft Office tools, experience with Adobe Photoshop and InDesign desirable.  
• Results-oriented. 
• Collaborative attitude at work.   
• Ability to work under pressure, on multiple projects and keep to deadlines.

Closing Date : Dec 16, 2022