Commercial Manager
2025-04-17T10:53:48+00:00
Keep IT Cool
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_7950/logo/cool.jpeg
https://www.raino.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Marketing, Sales and Service
Sales & Retail
2025-05-01T17:00:00+00:00
Kenya
8
Commercial Manager
Key Responsibilities
Revenue Growth & Customer Acquisition
- Drive Month-over-Month (MoM) growth in customer base and revenue.
- Develop and execute strategies to increase B2B customer acquisition, securing new retail, restaurant, and institutional clients.
- Optimize pricing models and sales strategies to enhance profitability and maximize customer lifetime value.
- Ensure a high customer retention rate (≥85%) through engagement and superior service delivery.
Market Expansion & Distribution
- Lead new market penetration efforts, expanding Markiti and Keep It Cool into targeted regions and cities.
- Build and strengthen strategic distribution partnerships with retailers, supermarkets, hotels, and institutional buyers.
- Oversee the expansion and operational efficiency of cold chain hubs across Kenya to support Keep It Cool’s growth.
Strategic Partnerships & Business Development
- Establish and nurture key partnerships to drive growth in distribution, logistics, and sales.
- Collaborate with investors and stakeholders, ensuring timely and data-driven reporting on business performance.
- Identify and develop new revenue streams, including value-added products (e.g., frozen meals).
Customer & Brand Management
- Ensure a Customer Satisfaction Score (CSAT) of ≥8/10 through strong relationship management and service improvements.
- Maintain a Net Promoter Score (NPS) of 70+, fostering strong brand advocacy.
- Oversee marketing campaigns, brand positioning, and digital growth strategies to drive engagement and visibility.
- Enhance e-commerce sales through digital platforms and targeted promotional strategies.
Leadership & Team Development
- Lead and mentor the marketing team and 4 regional business development leads, aligning their efforts with strategic objectives.
- Implement performance-driven KPIs and ensure accountability across teams.
- Foster a results-oriented, high-performance culture with clear goals and structured execution plans.
Key Performance Indicators (KPIs)
- MoM Growth in Customer Base & Revenue – Achieve consistent Month-over-Month increases in sales and customer acquisition.
- Market Expansion Success – Successfully enter and establish a presence in new regions/cities per strategic plan.
- Strategic Partnerships Secured – Increase high-value partnerships with distributors, retailers, and institutional buyers.
- Customer Satisfaction & Retention – Maintain CSAT ≥8/10 and NPS ≥70 while achieving a B2B retention rate of ≥85%.
Revenue Growth & Customer Acquisition Drive Month-over-Month (MoM) growth in customer base and revenue. Develop and execute strategies to increase B2B customer acquisition, securing new retail, restaurant, and institutional clients. Optimize pricing models and sales strategies to enhance profitability and maximize customer lifetime value. Ensure a high customer retention rate (≥85%) through engagement and superior service delivery. Market Expansion & Distribution Lead new market penetration efforts, expanding Markiti and Keep It Cool into targeted regions and cities. Build and strengthen strategic distribution partnerships with retailers, supermarkets, hotels, and institutional buyers. Oversee the expansion and operational efficiency of cold chain hubs across Kenya to support Keep It Cool’s growth. Strategic Partnerships & Business Development Establish and nurture key partnerships to drive growth in distribution, logistics, and sales. Collaborate with investors and stakeholders, ensuring timely and data-driven reporting on business performance. Identify and develop new revenue streams, including value-added products (e.g., frozen meals). Customer & Brand Management Ensure a Customer Satisfaction Score (CSAT) of ≥8/10 through strong relationship management and service improvements. Maintain a Net Promoter Score (NPS) of 70+, fostering strong brand advocacy. Oversee marketing campaigns, brand positioning, and digital growth strategies to drive engagement and visibility. Enhance e-commerce sales through digital platforms and targeted promotional strategies. Leadership & Team Development Lead and mentor the marketing team and 4 regional business development leads, aligning their efforts with strategic objectives. Implement performance-driven KPIs and ensure accountability across teams. Foster a results-oriented, high-performance culture with clear goals and structured execution plans.
No Requirements
JOB-6800ddbcae953
Vacancy title:
Commercial Manager
[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Sales & Retail]
Jobs at:
Keep IT Cool
Deadline of this Job:
Thursday, May 1 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, April 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Commercial Manager
Key Responsibilities
Revenue Growth & Customer Acquisition
- Drive Month-over-Month (MoM) growth in customer base and revenue.
- Develop and execute strategies to increase B2B customer acquisition, securing new retail, restaurant, and institutional clients.
- Optimize pricing models and sales strategies to enhance profitability and maximize customer lifetime value.
- Ensure a high customer retention rate (≥85%) through engagement and superior service delivery.
Market Expansion & Distribution
- Lead new market penetration efforts, expanding Markiti and Keep It Cool into targeted regions and cities.
- Build and strengthen strategic distribution partnerships with retailers, supermarkets, hotels, and institutional buyers.
- Oversee the expansion and operational efficiency of cold chain hubs across Kenya to support Keep It Cool’s growth.
Strategic Partnerships & Business Development
- Establish and nurture key partnerships to drive growth in distribution, logistics, and sales.
- Collaborate with investors and stakeholders, ensuring timely and data-driven reporting on business performance.
- Identify and develop new revenue streams, including value-added products (e.g., frozen meals).
Customer & Brand Management
- Ensure a Customer Satisfaction Score (CSAT) of ≥8/10 through strong relationship management and service improvements.
- Maintain a Net Promoter Score (NPS) of 70+, fostering strong brand advocacy.
- Oversee marketing campaigns, brand positioning, and digital growth strategies to drive engagement and visibility.
- Enhance e-commerce sales through digital platforms and targeted promotional strategies.
Leadership & Team Development
- Lead and mentor the marketing team and 4 regional business development leads, aligning their efforts with strategic objectives.
- Implement performance-driven KPIs and ensure accountability across teams.
- Foster a results-oriented, high-performance culture with clear goals and structured execution plans.
Key Performance Indicators (KPIs)
- MoM Growth in Customer Base & Revenue – Achieve consistent Month-over-Month increases in sales and customer acquisition.
- Market Expansion Success – Successfully enter and establish a presence in new regions/cities per strategic plan.
- Strategic Partnerships Secured – Increase high-value partnerships with distributors, retailers, and institutional buyers.
- Customer Satisfaction & Retention – Maintain CSAT ≥8/10 and NPS ≥70 while achieving a B2B retention rate of ≥85%.
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Keep IT Cool on airtable.com to apply
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