Summary
Date Posted: Monday, January 02, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

RESPONSIBILITIES
• Effectively handle clients calls, queries and emails
• Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
• Identifying opportunities to improve current processes to be at par with the changing client requirements
• Handling clients complaints and ensuring that they have been resolved.
• Keep all relevant clients’ records and contact details.
• Handling client and leads assignments within the service-level agreement (SLA) timelines
• Handling client trainings, client events and client site visits
• Ensure proper recording of all transactions including: client's contributions, withdrawals, rollovers and any corporate actions
• Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department
• Follow up on clients’ overdue payments by sending payment reminders
• Ensure timely issuance of business confirmations to clients
• Ensuring proper Know Your Client (KYC) is done on all onboardings
• Any other duties as may be assigned from time to time

REQUIREMENTS
• Must have achieved at least a Minimum C
• Must hold a diploma qualification.
• Ability to work on a day and night shift
• Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
• Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
• Excellent communication and relationship building skills
• Ability to carry out assigned tasks to completion with minimal directions
• Covid-19 vaccination certificate


Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

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