Summary
Date Posted: Friday, October 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Our client in manufacturing seeks to hire a Business Development Manager (Customer Service). Reporting to the Sales Manager, the BDM will be the overall team lead charged with driving service excellence and championing customer satisfaction. He/she will ensure that his/her team meets the set sales targets and offers quality services. The company is located in Mlolongo Machakos County.
Gross Salary 65,000/= Kes

Duties and Responsibilities
• Champion service excellence and service improvement initiatives
• Identify opportunities for customer-centric process improvements
• Ensure that customer complaints and issues are properly resolved in a timely manner
• Ensure team adherence to the complaint management processes, CRM and service level agreement
• Provide management information and spearhead continuous improvement
• Drive better customer experience standards and ensure adherence to product knowledge
• Ensure constant review of the team’s metrics and processes to comply with best practices
• Review and coordinate the rollout of the customer feedback management process
• Improve and maintain effective internal Quality Assurance policies & procedures
• Generate sales on e-commerce, cold calling and walk-in clients
• Ensure timely invoicing and provision of presale and after-sale service
• Recruit, supervise, train, motivate, coach and mentor sales teams
• Conduct performance appraisals and generate training needs analysis
• Ensure individual and sales team sales targets are met
• Any other duty that may be assigned from time to time

Required Specifications
• Minimum of a diploma in marketing, customer care or diploma in a related field
• Experience working with SMEs in the manufacturing industry and in a similar position
• At least 5 years’ experience with 2 years in a team leader position
• Experience in customer service management, marketing and/or sales
• Successful track record in B2C sales and negotiation and experience in online sales techniques
• A strong customer-oriented focus
• A strong, resilient, mature and accountable individual
• Excellent verbal and written communication skills


Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

Job application procedure

Interested and qualified applicants are invited to email their CVs to Fanisi HR Solutions at apply@fanisi.net  by C.O.B Thursday 20th October 2022 indicating “BDM-Customer Service “in the subject line. We are an equal-opportunity employer.
Male Candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.


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