Summary
Date Posted: Monday, January 09, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

The objective of this position is to provide world-class customer service, delivering quality at all times and ensuring total Customer Delight. To always deliver service in the true spirit of our Core Values - Integrity, Commitment to excellence, Innovation, Customer Focus and Team Work.

Duties and Responsibilities
Reporting to the Lead Admission Officer, the position holder will be responsible for the following, amongst others:
• Answer incoming phone calls on designated lines.
• Respond to customers’ emails.
• Manage and resolve customer complaints.
• Document all call information according to standard operating procedures.
• Identify and escalate issues to supervisors when the need arises.
• Compiling reports on overall customer satisfaction.
• Keeping records of customer interactions.
• Keep an up-to-date report of all enquiries and conduct follow-ups.
• Filling out application forms..
• Processing of admission forms.
• Preparation and dispatch of admission letters.
• Follow up for admissions and reporting.
• Providing correct information to clients and other stakeholders.
• Managing incoming calls and outgoing calls.
• Participating in ensuring student retention.
• Contributing to team effort by accomplishing related tasks as needed.

Qualifications & Experience
• Bachelor’s Degree in Communication, Public Relations, Business or Marketing.
• At least 1-year relevant experience in Customer Service.
• A motivated self-starter.
• Extra Miler and a Problem solver.
• Advanced skills in MS Office (Excel, PowerPoint) and the internet.
• Problem-solving skills.
• Excellent communication skills including fluency in written and spoken English.
• Ability to adhere to deadlines.
• Passion for quality, keen and self-driven.
• Good analytical and reporting skills.
• Good understanding of University procedures and standards.
• Understanding of University QMS procedures and standards.


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

Interested candidates should send their applications to vacancies@zetech.ac.ke  quoting the job reference number on the subject line and; indicating their current and expected salary on their application letter, not later than 13th January 2023



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