Summary
Date Posted: Thursday, July 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Duties and Responsibilities
• Reporting to the Lead Admission Officer, the position holder will be responsible for the following, amongst others:
• Respond to incoming phone calls on designated lines.
• Respond to customers’ emails.
• Manage and resolve customer complaints on call.
• Document all call information according to standard operating procedures.
• Identify and escalate issues to supervisors when the need arises.
• Compiling reports on overall customer satisfaction.
• Keeping records of customer interactions.
• Keep an updated report of all enquiries and follow-up status.
• Filing of application forms.
• Processing of admitted forms.
• Preparation of admission letters and disemmination to applicants.
• Follow up on admissions and reporting.
• Providing correct information to clients and other stakeholders.
• Managing incoming and outgoing calls.
• Ensuring student retention.
• Contributing to the team effort.

Qualification & Experience
• Bachelor’s Degree in Communication, Public Relations, Business or Marketing.
• At least 1-year of relevant experience in Customer Service.
• A motivated self-starter.
• Extra Miler and a Problem solver.
• Advanced skills in MS Office (Excel, PowerPoint) and the internet.
• Problem-solving skills.
• Excellent communication skills including fluency in written and spoken English.
• Ability to meet deadlines.
• The pursuit of quality and excellence.
• Good analytical and reporting skills.
• Good understanding of University procedures and standards such as the QMS procedures


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Method of Application
• Interested candidates should send their applications to vacancies@zetech.ac.ke  quoting the job reference number on the subject line and; indicating their current and expected salary on their application letter, not later than 26th July 2022.

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