JOB PURPOSE

To carry out administrative duties relating to the School for Full Time and Evening Students

MAIN DUTIES AND RESPONSIBILITIES:

• Handling in liaison with the School Manager oral interviews and admissions in conjunction with the Admissions Services.
• Timetabling – Entering data in the system and resolving conflicts with the Timetabling System Administrator.
• Overseeing lecturers’ assessments.
• Debt collection – Ensuring that students register within the deadlines and invoices are raised within set deadlines, and that payments are made as per the Credit Control Policy.
• Examination timetables – Submitting the class timetable to the University Exams Coordinator, ensuring that all units reflect on the exam timetable, report any conflicts reported by students, and ensuring that the students’ number for each unit is correct.
• Submission of Bi-semester reports – Student numbers twice per semester (one month after registration and before exams begin); Debtors report to the Manager and the Credit Controller every month; Report on activities in BCOM Program monthly for compilation in AAEC and CUE Report (customer surveys, meetings with student representatives, lecturers’ evaluations etc.); Report on the mentored students and their participation of the extracurricular activities (one month after registration and before exams begin) to the Manager.
• Overseeing issuance of Progress Reports by Program Associates on request (especially to Parents and Guardians).
• Handling student/parent problems/queries in consultation with the Director, Undergraduate Programmes, and the School Manager
• Reporting student disciplinary matters to the School Manager, the Director, Undergraduate Programmes, or the Dean of Students
• Certifying lecturers’ claims.
• Coordinating all correspondence to and from students.
• Assisting the Director, Undergraduate Programmes, and the School Manager in monitoring the lecturer’s performance of duties
• Supervising Program Associates in consultation with the School Manager – Assigning them roles and guiding them on how to carry out new tasks
• Any other duties that may be assigned.

JOB REQUIREMENTS

The post holder will be required to have and demonstrate evidence of the following qualifications, attributes, and skills:

• Bachelor’s Degree in business management or any other relevant degree, professional qualification is an added advantage.
• Administrative work experience is an added advantage.
• Self-driven, attention to detail, ready to go the extra mile to get work done, loves dealing with people on a constant basis, good communication skills, and a team playe

JOB PURPOSE

To carry out administrative duties relating to the finances of the Undergraduate Programs.

MAIN DUTIES AND RESPONSIBILITIES:

• Ensure the data of newly admitted students is complete in AMS
• Develop and maintain a detailed database in excel for all the undergraduate students
• Prepare the semester fees structure and post them in AMS in liaison with the credit control office
• Ensure all the students have been correctly invoiced after the registration period is over
• Print out the debtors list for all the students in the 3rd week of each month and highlight the defaulters for the administrators to follow
• Following up on debt collection of the students
• Prepare quarterly reports on the debtors status for the undergraduate programs
• Reverse invoices and charges according to the CoC forms received from the administrators in liaison with credit control office
• Reconcile the financial status of the student accounts at the end of each academic year
• Assist in Customer Service: online queries, external phones, visitors, resetting passwords, etc.
• Prepare a status report of the pending students in the system at the end of each academic year giving recommendations of those who should be discontinued
• Administer and collate the analysis of the customer satisfaction survey each semester
• Assisting in the marketing of all the undergraduate programs
• Send reminders to pending students to complete their courses
• Any other duties that might be assigned

JOB REQUIREMENTS

The post holder will be required to have and demonstrate evidence of the following qualifications, attributes, and skills:

• Bachelor’s Degree in Commerce, Management, or Economics business management, professional qualification is an added advantage.
• One-year prior experience in an administrative role.
• Highly professional and very organized, able to prioritize and multitask, needs to be    reliable and able to work on their own initiative; a high level of confidentiality required