Summary
Date Posted: Friday, August 26, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Warranty Manager

Main Purpose of the Job
• Managing overall KPIs and ensure warranty operational reliability
• SVC provision management
• Warranty Financial Management Training
• SVC Accounts Payable Maintenance
• Warranty Audit, compliance and training
• Service Cost Management
• Warranty trend analysis and reporting
• Provision Management

Key Responsibilities
% of Time
• Overall Warranty Management
• WHCS Compliance
• Direct and Indirect Cost Management
• Third Party Vendor compliance
• Master Data Management
• Business performance analysis
100%

Key Performance Indicators (KPI)
• Warranty Health (WHCS)
• Service Cost Ratio (SCR)
• Service Action Work (SAW)
• Core Parts Usage (CPU)
• GPPM Compliance
• Other KPI Activities
• Internal Audit
• External Audit
• Data Analysis

Key Relationships:
Direct Reports to this Position
None
Customers of this Position
Internal: CEO & CFO, SVC Manager/BM, Finance Manager, Sales Director (IM&CE), HR Manager, Business Operations Managers
External: Samsung Authorized Service Partners, 3rd Party Service Providers (Logistics, Warehousing, Call Center)

Qualifications
• Degree / Diploma: B Com Admin / Business Management Technical degree/diploma qualification will be advantageous

Experience
• 2-3 years’ experience in finance administration, customer service, sales support, supply chain operations;
• Track record of success in service & operational audit management level in consumer electronics, mobile and/or IT environment, preferably gained in the retail sector is preferable.
• Experience with current competitors in consumer electronics will be advantageous


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Samsung Electronics on www.linkedin.com to apply


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