Summary
Date Posted: Friday, May 01, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
We are pleased to announce the following vacancy in the Operations Department within Quest Holdings Ltd. In keeping with our current business needs, we are looking for people who meets the criteria indicated below.
Brief Description:
Reporting to the Team Leader-Operations, the position holder will be responsible for contacting and notifying customers of delinquent accounts by email, telephone, or scheduling visits to negotiate payment. Duties include receiving payment proof from clients and ensuring that all payments are posted on a customer’s account while keeping collection records on the Quest Collection Systems. .

Detailed Description:
• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints from customers
• Investigate and resolve any discrepancies arising from the debtors
• Create trust relationships with debtors when possible to avoid future issues
• Update account status on available databases regularly

Job Skills: Not Specified

Job Requirements
• Experience in working with targets and tight deadlines
• Knowledge of MS Office and databases
• Excellent communication and interpersonal Skills
• Strong Analytical Skills
• Excellent negotiation and persuasion skills
• Certificate or a Diploma in a business/relevant field is preferred
• Good Problem Solving skills
• Fluency in English and Kiswahili both spoken and written
• Functional Smart Phone
• Reliable Network & Fiber connection

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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