Qualifications

• A minimum of a Bachelor’s Degree in relevant field
• 5 or more years of experience in retail management
• Analytical and problem-solving skills
• Team Leadership & Effective negotiation skills
• Practical knowledge on contemporary retail management practices
• Effective communication & team development skills

Roles and Responsibility

• Sales and Commercial Performance
• Prepare and participate in the preparation of sales budgets.
• Maximize sales and profitability of the retail chain.
• Control costs within budgetary guidelines.
• Identify internal and external money-making opportunities.
• Ensure effective Stock and Space Management.
• Conduct SWOT review to analyze the customer profile.
• Provide feedback on competitors and their activities.
• Suggest and implement improvements based on standard practices

Responsibilities.

• Create the company’s supply chain strategy.
• Develop and maintain appropriate policies and procedures to guide and direct business operations
• Lead supply chain team to achievement of the departmental objectives in each of the key result reas
• Analyze data from shipping and delivering processes to find bottlenecks and provide solutions towards effective service delivery 
• Oversee and manage supply chain operations across all branch officesStrategy & Planning | Corporate Training | Research Services | Trade Marketing | HR Consulting & Staff Outsourcing |Technology Consulting | Experiential Team Building | SCG Logistics
• Provide leadership in inventory and logistics management, ensure accurate record keeping and effective performance
• Negotiate large contracts with suppliers leading to delivery of value to customers
• Train and guide employees on day to day organizational expectations.
• Plan and approve departmental expenditure, accountability and find cost-effective solutions for supply chain processes.
• Collaborate with other departments to create coordinated plans for business growth.
• Develop and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, forklifts, and other equipment)
• Ensure supply chain processes meet legal requirements and standards.
• Maintain accurate SRM and policy guide on Vendor onboarding process.
• Prepare and implement production and quality plans based around customer service standards. Resolve problems and identifies trends.
• Forecast requirements, prepare annual budgets, schedule expenditures, analyze variances and initiates corrective actions in order to meet financial objectives of the warehouse
• Develop and implements effective warehouse layout that accounts for product flow, equipment and product handling systems
• Determine product handling and storage requirements to develop warehouse operations systems. 
• Develop a procurement manual and lead its implementation while leading the procurement function.

Candidate Profile

• Demonstrated leadership with a track record of achievements backed with a minimum of 5 years’ experience in supply chain within manufacturing industry, with at least 3 years in senior management 
• Strategic orientation, business acumen, interpersonal skills and integrity
• Bachelor’s degree in engineering or equivalent and competent knowledge of supply Chain Systems

Essential Duties

• Supervises body shop technicians, and aids and training as needed.
• Maintains high level of technician productivity. Develops and utilizes management reports to monitor productivity.
• Submits bookings and time reports to the General Manager daily.
• Initiates procedures to ensure a consistent high level of quality service.
• Writes professional and accurate estimates.
• Submits accurate and well-documented supplements for repairs not listed on the original estimate.
• Ensures that all parts necessary for repairs are ordered in a timely manner, inventoried upon receipt, and charged out on the proper repair order.
• Contacts customers upon receipt of parts and schedules work in a timely and efficient manner.
• Gives accurate promised times and notifies customers immediately of any changes or delays.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Performs a quality-control check and inspects each vehicle after repairs are completed.
• Completes and closes all repair orders and files repair orders and related documents.
• Verifies insurance payment, rental authorization and balance due prior to release of vehicles.
• Meets with the General Manager daily to keep him/her informed of job status and any deviations that may have occurred.
• Maintains an accurate paint and material inventory.
• Maintains facilities and equipment, ensuring cleanliness and safety.
• Understands, keeps abreast of, and complies with state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Diploma from college or university in automotive engineering/equivalent; 
• At least three years hands on experience in accident and collision repair
• Four to 10 years related experience as a supervisor/middle level management in a busy  accident and collision repair organization

Candidate Profile

• Demonstrated leadership with a track record of achievements backed with a minimum of 5 years’ experience in supply chain within manufacturing industry, with at least 3 years in senior management 
• Strategic orientation, business acumen, interpersonal skills and integrity
• Bachelor’s degree in Pharmacy or equivalent.

Candidate Profile

• Demonstrated leadership with a track record of achievements backed with a minimum of 5 years’ experience in supply chain within manufacturing industry, with at least 3 years in senior management 
• Strategic orientation, business acumen, interpersonal skills and integrity
• Bachelor’s degree in Engineering or equivalent.

Major Job Activities

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Approach transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Processes customer payments
• Demonstrates extensive knowledge of service department
• Perform general office duties, order supplies, file, mail processing distribution and maintain records management database systems.

Service Advisor Skills and Qualifications

• Degree/Diploma in Automotive Engineering, Previous Experience in Vehicle Service Department, 
• Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong 
• Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated

Essential Duties and Responsibilities.

• Business Development and Sales
• Plans unit annual operations budgets and submits to the Group CEO for approval.
• Develops marketing strategies (in liaison with sales team) and assists in creating effective, costefficient sales campaigns.
• Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance.
• Holds regularly scheduled managers meetings to ensure that every unit is operating efficiently and profitably.

Customer Focus

• Regular communication with customers to increase customer satisfaction
• Resolves any customer complaints that unit managers are unable to rectify
• Preparing reports on customer feedback and market intelligence with recommendations
• Design and implement robust marketing and customer reward campaigns(monthly).
• Act as quality champion and ensure the brands are strong in the market in quality reviews

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in corporate companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Requirements and skills
• Participate in training and mentorship of junior sales team members

Requirements

• Three years and above of proven sales experience as a pharmaceutical Client Relationship Officer.
• Knowledge of customer relationship management (CRM) practices
• Strong product knowledge, Customer prospecting and closing skills
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Diploma in Pharmacy; or Bachelor of Pharmacy; or other related qualifications

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in corporate companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Requirements and skills
• Participate in training and mentorship of junior sales team members

Requirements

• Over three years proven sales experience as a Client Relationship Officer
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Diploma in Pharmacy; or Bachelor of Pharmacy; or other related qualifications