Experience and Qualifications:

• 3 years’ experience within admin role in a corporate/professional services environment
• Proficient in English
• Computer literate with proficiency in MS Office (Word, Outlook, Excel)
• Diploma in front office/food & Beverage from a recognized institution

Job Accountabilities:

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism
• Receiving and directing incoming calls as well as making outgoing calls as appropriate.
• Ensuring that the reception is always manned
• Ensuring that call messages are taken and forwarded to the appropriate persons. Messages can be forwarded via email for those with email.
• Attending all Frontline/receptionist duties as and when required.
• Serving clients with refreshments as and when necessary.
• Clearing meeting rooms, collecting, and cleaning tea/coffee mugs regularly as and when necessary
• Attending to ad hoc client requests for refreshments 
• Assisting wherever necessary with catering requests
• Constantly monitoring telephone lines and ensuring they are in sound working order. Sending weekly report to IT Manager/on the condition of telephone lines/faxes.
• Ensuring meeting rooms are tidy with all necessary meeting facilities and checklist signed off every day
• Any other duties within the scope of your job as may be assigned by the Office Manager from time to time

Experience and Qualifications:

• At least four (4) years' HR generalist working experience preferably gained within a professional or financial services environment.
• Undergraduate degree preferably in HR or related field.
• Professional qualifications in a relevant field (e.g. HD - HRM, CHRP) will be an added advantage.
• Member of IHRM with valid practicing certificate
• Proven knowledge of Employment legislations
• Proficiency in Microsoft Office required.

Job Accountabilities:

• Relationship Building:
• Develop relationships with partners, line managers and employees to become their trusted HR advisor.
• Support the development and implementation of HR strategies, policies, programs and procedures at an operational level.
• Work with the Talent Manager and wider Talent Generalist team in relation to strategic HR initiatives.

Performance Management:

• Support the Talent Team to embed a performance management culture within the firm as a means of driving business improvement by ensuring feedback and the improvement of HRservice delivery through behaviours aligned with the Firm values.
• Support the Talent Team, Partners and line managers with the identification of HR issues in the respective departments and proactively assist in putting together action plans to address them.
• Drive performance management process within the relevant department/ practice area.
• Actively engage with staff to assist them in drafting development plans, monitoring progress and collaborate with the learning team to best facilitate and support development.

Recruitment:

• Provide support in the recruitment processes, including conducting interviews, background checks and appointments. 
• Work with the Knowledge Management and Learning team to ensure proper orientation and on-boarding of new joiners/promoted staff.
• Support the pupillage recruitment team with the selection process for pupils and graduate trainees.
• Actively participate and contributes to the Firm’s pupillage initiatives.