Summary
Date Posted: Thursday, August 01, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
We are currently recruiting a Trip Coordinator to join our Africa team in Nairobi. In this role, you will provide support and act as a concierge to our guests before and during their trip, ensuring that their trip is one of a lifetime and we achieve excellent guest feedback. This entails being reachable for our guests 24/7 while they are traveling and, thus, at times irregular working hours. .

  Job Responsibilities:
• Proactively seek to understand specific guest interests and expectations and based on these insights, make recommendations to make their trip special. Answer guest’s questions and ensure realistic guest expectations through sharing relevant information about their trip with them.
• Confirm and reconfirm travel arrangements and liaise/coordinate with our partners and with other teams to ensure smooth execution of a trip and adherence to company quality standards and branding.
• Brief and debrief guests at the beginning and end of their trip and be in touch with guests in regular intervals during their trip to ensure their trip runs smoothly.
• Respond to guest requests and find solutions to challenging situations during our guests’ trips to ensure that they are feeling well taken care of at all times during their trip.
• Post-trip, proactively identify and drive action steps on guest feedback to enhance our future guests’ experience.

Job Skills: Not Specified
Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
  If you are interested and meet the criteria specified above, please send your application to recruiting-africa@enchanting-travels.com . Your application should include your CV and a Cover Letter explaining why you are interested in this opportunity and why you believe you would be successful in this role.
Or
Go to Enchanting Travels career website on www.linkedin.com  to apply
We look forward to receiving your application and to getting to know you!

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