Summary
Date Posted: Monday, January 31, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Technology Operations Lead
Requirements:
B.S. in computer science, engineering, mathematics, or related field; or equivalent experience; or industry certification (CompTIA A+, N+, Microsoft 365, AWS etc.).
• 5+ years building, managing, and optimizing on-premises and cloud compute resources in a fast-paced, rapidly evolving environment.
• Systems & network engineering passion and proficiency with 5+ years’ experience deploying, managing, troubleshooting, and optimizing cloud, server, storage, networking, and end-user devices - running a wide variety of operating systems including Windows, Linux and macOS.
• 5+ years designing and deploying cloud productivity applications including Google Apps, Microsoft 365, Zoho.
• 5+ years using change & configuration management tools such as Microsoft Endpoint Manager, Manage Engine Desktop Central etc. to manage, monitor, maintain and secure MacOS and Windows endpoint devices.
• Demonstrated experience designing, building, managing, and troubleshooting Infrastructure & Virtualization Services such as DNS, DHCP, Active Directory, vMware, Hyper-V etc. Certification in these technologies a huge plus.
• Experience deploying and/or working with customer services and ticket systems such as Zendesk or Zoho Desk.
• Relentless Automator. Always looking for opportunities to automate day-to-day mundane tasks and implement systems that help to manage a large-pool of technology resources with as few people as possible.
• Excellent proficiency in scripting & automation languages (Bash, Powershell, Python, Kusto(KQL) etc.)
• Excellent problem-solving skills.
• Excellent planning and organization skills; able to balance day-to-day ad-hoc demands from across the organization with long-term strategic objectives of the technology operations team.
• Agile; flexible; energetic, extremely passionate, and excited about technology, technology support and helping others; and willing to go the extra-mile to ensure our technology systems are always up and running.
• Passionate about ensuring everyone has everything they need to do their best work.

Other Requirements:
Familiarity and comfort with OSI model a huge plus.
• Cisco or equivalent networking certification a huge plus, with excellent proficiency in networking concepts and services such as switching and routing.
• Edge and networking security certification and experience a huge plus.
• Exceptional talent in articulating your work and presenting your ideas (Excellent written, oral and presentation skills). Ability to present work to large groups and executives.
• Good collaborator with good interpersonal skills (a ‘people-person’).
• Highly professional, with the ability to deliver solid work on tight schedules.
• Ability to thrive in "startup" environment, deal with ambiguity; quickly defuse chaos; and convert ad-hoc needs into actionable plans.
• Obsessively passionate self-starter & self-organizer.

Responsibilities:
Manage and resolve day-to-day technology support requests – ensuring everyone has the technology & compute resources they need to build and deliver products and services our customers love.
• Assess our client’s Mission & Strategy; and plan, design, deploy and maintain fast, efficient, reliable & secure infrastructure, tools and productivity applications to support Mission & Strategies.
• Forecast, plan and create budgets for technology resources (apps, infrastructure, cloud services, management tools etc.) and work with finance, procurement and other teams to acquire and quickly deploy approved resources.
• Plan, Design & DeployNetworking, Security, Infrastructure and Directory Services; Productivity Applications; Operations Management; and Change & Configuration Management tools to support the organization’s rapidly expanding teams and operations across the world.
• Plan, Design and Deploy a help-desk and ticket management solution to keep track, prioritize and quickly resolve user-support requests across the organization.
• Help to hire and manage a team of system and support engineers as and when needed to assist in the management of day-to-day technology support activities and execution of the long-term strategic objectives of the Technology Operations Group.
• Assess security, data-loss and asset-loss risks; create appropriate IT policies to curb these risks; and implement security, data loss prevention, asset tagging and other systems to mitigate or eliminate these risks.
• We are very interested in individuals with the above-mentioned requirements. The more experienced & skilled, the better. We highly value both a good attitude and personality and place a lot of emphasis on these "soft skills" including passion, drive, integrity and empathy.

Culture:
We are looking for someone who aims high, doesn’t play it safe and is willing to push boundaries. We love innovative, creative problem-solvers who are not afraid to try new things and fail.
The role if for you if you:
• Want to be on a world-class technology team were user-needs, design, user experience, world-class engineering, world-class end-user support and ‘getting things done fast and efficiently’ are all represented, prioritized and defended.
• Want to work on a team where the best ideas win regardless of source.
• Want to work on a team where trust, sharing and healthy debate is the norm.
• Want to be on a team that works closely, collaboratively, and cooperatively with one another to achieve our common goals.
• Want to work on a team that develops effective processes that ensure success.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Please send your CV and LinkedIn Profile to talent@goodinfo.consulting  with a bold title, e.g Technology Operations With this email, indicate your: • Current salary • Expected salary DISCLAIMER: Communication will be with short-listed candidates only - if you do not receive any feedback on your application within 3 weeks, please consider your application unsuccessful. GOODINFO reserves the right not to proceed with an appointment of any advertised role. All appointments will be made in line with GOODINFO’S Employment Equity Plan and Policies.

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