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Vacancy title:
Technical Team Lead
Jobs at:
XC360Deadline of this Job:
27th August 2019
Within Kenya , Nairobi , East Africa
Summary
Date Posted: Wednesday, August 14, 2019 , Base Salary: Not Disclosed
JOB DETAILS:
Technical Team Lead at XC360 .
Job Responsibilities:
• To lead and manage the performance of the company’s services in a professional and client-focused manner, ensuring that service levels are achieved in line with contracts and that client expectations are met or exceeded.
• To take responsibility for the resolution of all client service requests.
• To manage critical client incidents, including appropriate communication and escalation.
• To take responsibility for the client support team’s application of company policies and procedures.
• To develop the capability of the support team.
• To monitor, measure and report on team and individual performance.
• To develop account management service relationships and conduct service reviews with clients to measure and improve client service and loyalty.
• To contribute towards improvement of the company’s effectiveness, efficiency and overall performance.
Job Skills: Not Specified
Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified
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Job application procedure
Interested and qualified? Go to XC360 career website on www.linkedin.com to apply
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