Summary
Date Posted: Friday, November 05, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Technical Support Specialist
Who are we
Weza Care Solutions is a Charity based organization that supports charities by providing innovative solutions to care for and protect vulnerable children and families.
The Technical Support Specialist will be responsible for offering technical support to staff and partners.

Duties and Responsibilities
• Troubleshoot, identify and solve hardware and software problems
• Managing the network at Weza Care and resolving network issues
• Installing and configuring hardware and software
• Responding to calls and offering remote support to partners
• Providing timely and accurate feedback to partners on technical issues
• Supporting the rollout of new application
• Configuring new hardware
• Keeping a record of inventory of all Company hardware
• Replacing and preparing necessary hardware parts
• Testing and evaluating new technologies
• Following up with partners to ensure that the problems have been resolved
• Provide remote support to staff in the field
• Other duties as may be assigned

Technical Support Requirements:
• Degree or Diploma in computer science or information technology and other related courses
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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Job application procedure

Candidates that meet the above requirements are encouraged to send their applications to jobs@wezacare.org  before 8th Nov 2021. Only shortlisted candidates will be contacted for an interview. Consider application unsuccessful if you do not hear from us in 14 days.

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