Summary
Date Posted: Monday, May 25, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
The Operations Manager is in charge of the authentication, allocation and integrity of delivery projects, schedules, plans and documentation in line
Goals and Objectives:
• Deliver Project Plans and Work flows.
• Monitor Projects Integrity and delivery timelines.
• Do project risk analysis and take appropriate measures to mitigate the risks.
• Maintain front end engagement and communication lines
• Provide Reports and required by this role. .

Responsibilities and Duties;
Technical
• Develop and maintain assurance plans and workflows.
• Recruit and train service assurance support personnel.
• Facilitate support personnel with required resources.
• Oversee and track performance of all working functions. • Receive, validate, log and process project delivery data.
• Monitor project implementation schedules and calendars.
• Maintain inter-departmental interactions and workflows.
• Produce periodical delivery performance trackers and reports.
• Produce periodical service assurance trackers and reports.
• Develop and maintain daily project delivery schedules.
• Monitor all project pipeline workflows and schedules.
• Maintain front end engagement and communication lines.
• Produce and analyze daily delivery performance reports.
• Organizing, attending and participating in stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
IT
• Performs analysis of network needs and contributes to design of network architecture, integration and installation.
• Ensure all technical designs are produced within the stipulated timeframe.
• Ensure proper documentation of projects as per the workflow, process and standards.
• Monitor and ensure projects are completed within the timelines given in the scope of work.
• Ensure all computers are installed with the anti-virus.
• Perform research on system technology and provide resolution to complex issues for processes.
• Develop training programs for staff, both general and technical to aid capacity building.
• Ensure all required documentation is in place and approved by the relevant people before start of project.
• Maintains network hardware and software, including servers, voice, PDA's, peripherals, network nodes, terminals and wiring.
• Works with consultants to ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance.
• Coordinates with other departments in order to understand and meet their requirements.
• Evaluates network hardware and software requirements and capabilities and makes recommendations. Checks systems in order to optimize performance and to initiate recovery action after system failures.
• Establishes budgetary requirements for equipment replacement.
• Establishes and controls systems access and security.

Job Skills: Not Specified

Job Qualifications: Not Specified

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
If qualified and interested in this position please send your CV and cover letter quoting the role ‘Technical Operations Manager’ on the subject line by 10th June, 2020

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