Summary
Date Posted: Monday, February 20, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities
Success / Product
• Actively engage with a small set of customers in coordination with their Customer Success Manager to provide guidance regarding product and the customer’s unique needs.
• Become fully conversant in the existing tech stack of assigned accounts.
• Work with customers that are integrating our solution data into their workflows via API.
• Be part of regular operational and business review meetings with key customers to discuss any technical concerns and provide updates on product feature requests.
• Manage feature requests for key customers and assigned accounts.

Support
• 1-2 hours per day handling tickets and participate in an off-hours pager rotation; this may scale up or down depending on team requirements.
• Cover Customer Support as needed for sick days, vacation, leave, etc.

Sales
• This position may be requested to provide Sales-Engineer assistance on an as-needed basis.

Minimum Qualifications
• Bachelor’s degree in a Technical field.
• Previous startup experience.
• 3-5 years of experience working on technical issues including APIs and integrations
• Ability to reproduce bugs in various environments (web, mobile, etc.).
• A basic understanding of how modern web development works French speaking is a plus.
• Familiarity with any of the following tools is a plus: Zendesk, Postman, Zapier, GitHub.
• Familiarity with SQL is a big plus.



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested & Qualified? Click here to apply

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