Summary
Date Posted: Monday, June 24, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
  MACmobile is a provider of purpose-built and adaptable end-to-end cloud-based FMCG value chain solutions and platforms. With over 15 years of experience, 2 regional offices, hundreds of installations across Africa, MACmobile enables its customers to seamlessly adopt new technologies, automate their supply chain and provide order-to-invoice generation. MACmobile collaborates closely with its customers and business partners in 7 countries to accelerate their business performance.
Job description
The in-country IT systems trainer responsible for training and deploying a MACmobile software. Added responsibility of providing some pre-sales and technical support.
• Training of users on both web and mobile platforms
• Imparting knowledge to fellow-trainers
• Basic set up and configuration of computer equipment hardware and/or software. Such as links, video tutorials, manuals.
• Telephonic support recording (Skype/Jira) and follow-up.

  Job Responsibilities:
Customer Communication
• Maintaining constant communication and a positive relationship with existing clients.
• The key objective of this KPI is to ensure that you are always aware of any and all issues/requirements/challenges experienced by the client.
To ensure being proactive instead of reactive
System Usage Review (Daily)
• Evaluating system compliance through the weekly and daily report
• Picking up on trends so you can better advise clients.
System Demo
• Keep up to date with the system and its processes for each client in every country deployed.
• Always Ready to Demo the system for any and all new clients if required.
System Training
• Provide process inspired training
• Develop new scenarios to enhance training methods
System support (Daily)
• Manage JIRA support systems
• Ensure JIRA system compliance
• Provide weekly update reports on relevant issues logged and resolved
• Ensure JIRA system guidelines are met by the support team
Scrum/Module updates and Participation
• Keep up to date with JIRA and Scrum board
• Request updates on overdue tasks and future development
Manuals/Training Materials Creation and Maintenance
• Ensure manuals are always up to date
Director/Management Reports (Weekly)
• Update Management/Unit Lead of work done during the week
• Standardize feedback reports.

  Job Skills:
• Timekeeping
• Attention to detail
• Time utilization
• Honesty and Integrity
• Adaptability
• Sensitivity
• Team Work
• Energy/Attitude
• Personal Hygiene and dress
• Communication
• Team Player
• Customer relationships
• Customer satisfaction
• Personal managemen

Job Qualifications: A degree within ICT is mandatory

Job Education Requirements: Degree

Job Experience Requirements: Not Specified

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Job application procedure
  Please apply directly via email (jobs@macmobile.co.ke  ). For more roles please follow us on LinkedIn (https://www.linkedin.com/company/macmobile  ).

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