Vacancy title:
Services Engagement Manager

Jobs at:
Wipro Limited

Deadline of this Job:
28th December 2018

Duty Station:
Kenya

Summary
Date Posted: 10th December 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

The Spirit of Wipro is the core of Wipro. These are our Values. It is about who we are. It is our character. It is reflected consistently in all our behavior. The Spirit is deeply rooted in the unchanging essence of Wipro. But it also embraces what we must aspire to be. It is the indivisible synthesis of the four values. The Spirit is a beacon. It is what gives us direction and a clear sense of purpose. It energizes us and is the touchstone for all that we do.

JOB DETAILS:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Requirement

•  Worked in a high paced operations environment.
•  Has experience in working within telecoms industry
  
•  BRM experience (working with Fin, Sales, HR, Marketing, SCM, Cust service, legal/regulatory) IT & Bus engagement
  
•  Fluent in French — Ability to converse in French fluently (Creole speaking — French)
  
•  Working across & with franchophone countries in Africa – Chad, Gabon, Niger, Congo, DRC, Seychelles, Madagascar
  

Responsibilities

•  Initially the engagement manager works with the sales team trying to win the client’s business.
  
•  She will help with scoping the project and planning resourcing.
  
•  Once the contract’s won, she’ll be the main point of contact for the new customer and will act as the primary escalation point for any problems in the relationship.
  
•  While working with the client she has to keep an eye open for other opportunities with the same firm.
  
•  There could be a separate project manager leading the project implementation and while the engagement manager will work closely with him, her focus will be on engagement experience and contract compliance.