Summary
Date Posted: Monday, October 25, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Swissport Kenya Limited is recruiting for the position of Service Delivery Lead – Ramp Services based at Jomo Kenyatta International Airport. We are seeking a professional with a proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with the Swissport formula, procedure, policies and brand values.

Key Duties and Responsibilities
• Daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Production of daily shift and performance reports.

Qualifications
• Education: University Degree in Business or related field
• Professional Qualifications: Training in Cargo Handling, Logistics and Supply Chain will be an added advantage
• Experience: 3 years’ Ground / Cargo Handling experience in People Management
• Excellent communication and interpersonal skills
• Commercial acumen
• Good planner who pays attention to detail and is a team player
• Leadership and people management skills
• Problem solving and decision making skills

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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Job application procedure
Application letter and CV ONLY clearly indicating position applied for should be forwarded via email: NBO.Recruitment@swissport.com  to:
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi.
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. In case you do not hear from us, please consider your application as unsuccessful. A valid Police Clearance Certificate is MANDATORY, this should not be dated earlier than June 01, 2021.

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