Vacancy title:
Senior Customer Service Engineer
Jobs at:
MindrayDeadline of this Job:
15 December 2022
Summary
Date Posted: Tuesday, November 29, 2022 , Base Salary: Not Disclosed
JOB DETAILS:
What you will be responsible for:
• Provide technical/application support(e.g. installation, maintenance, repair)to key account customers;
• Deliver training, spare parts and trouble-shooting services to local agents;
• Implement headquarters' service plans, and establish local service strategies for both short- & long-term development of the market;
• Guarantee customer satisfaction, analyse local competition dynamic, organize adding-value service to local market, meanwhile building brand of Mindray Service;
• Achieve annual target of service revenue and team building.
What we are looking for:
• Bachelor's degree or above, majoring in biotechnology, biomedical equipment or equivalent is a plus;
• More than 3 years' experience of customer service, preferable to have experience managing/supervising at least 5 team members, including KPI management and appraisal.
• Strong coaching and leadership skills, able to motivate team member and partners;
• Have rapport relationship with hospital BME department and rich experience in arranging service marketing activities.
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
Job application procedure
Interested and qualified? Go to Mindray on www.linkedin.com to apply
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