Summary
Date Posted: Tuesday, January 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Who we are
Asante Financial Services Group is a high impact digital financial services firm primarily focused on Micro, Small and Medium Sized Enterprises (MSMEs), and consumers in Sub-Saharan Africa. Asante commenced operations in early 2018 and has grown to become a leading SME Digital Bank in the region. We have partnered with the largest telcos, mobile-based marketplaces, airlines, retailers, payment processors, insurance companies, smartphone phone OEMs and large FMCGs, as corporate channel partners, to access the MSMEs in their ecosystems. Our presence countries are Kenya, Uganda, Nigeria and Rwanda with active plans to expand 7 more countries by 2025.
Asante FSG aspires to become Africa’s leading digital financial services provider by facilitating financial independence, tapping into the best talent in the market, and harnessing the power of technology to deliver world class lending services to our valued customers. Everything we say, and everything we do, is anchored on the values of Trust, Reliability, Innovation and Simplicity. At Asante Financial Services Group, you will find a Responsive and Passionate team! It’s part of our DNA!

Job Objective
The Senior Collection Executive role will be an integral part of the collections team and will report to the Head of Customer Engagement and Collections. This will be a permanent role that will involve a variety of functions in customer engagement, outsourced defaulted clients follow up and collection, customer data collection, analysis and reporting across different communication channels. The role requires an individual who is attentive to detail, is an active listener, is agile, loves collaborating with other people on tasks, respectful but presents their own perspective and is dedicated to hard work in a fast-paced environment.

Functional Responsibilities
• Oversee the collection of outstanding outsourced credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Coordinate activities with account managers to ensure smooth and efficient processes that reduces the number of cases that have little to no traction for outsource.
• Create and implement strategies with the external debt collections agencies to increase the number of successful collections on outstanding debt.
• Train and evaluate staff members within the external debt collections agencies to ensure a sufficient number of staff members are available and proficient to handle the workload.
• Develop collection strategies and goals that complement the overarching business goals of the company and coordinate external debt collections staff to continually meet and exceed goals.
• Run daily, weekly and monthly reports and analyze data pertaining to the responsibilities and share with executive staff, managers of department and external debt collection staff as needed.
• Communicate constantly and follow up with debt collection agencies’ staff to resolve any client complaints and issues as well as build and maintain a strong working relationship.
• Implement credit policies and procedures that retain a smooth running of the department that are geared to meeting the organization’s goals
• Thoroughly and effectively gather and document customer information generated through various collection strategies with the external debt collection agencies
• Provide feedback to managers on how to improve service level and operational standards as per customer feedback.
• Managing yourself and track progress with CRM software or any other ERP to be provided by management.
• Conduct and compile results that relate to customer engagement surveys with the specifications given by the manager.

Minimum Job Qualifications Requirement (Academic, training, languages, etc.)
• Bachelor’s in Commerce, Business Administration, Finance/Accounting or a related field.
• Excellent analytical skills
• Excellent computer skills in Microsoft Office (Excel and Word)
• Fluent spoken and written English and Kiswahili

Minimum Work Experience:
• 5+ years’ experience handling a defaulted clients’ loan book and/or experience with handling defaulted clients loan book being collected by external collection agencies
• Experience with CRM.
• Motivated and able to self-manage and work independently
• Ensure above 90% collections efficiency in the outsourced defaulted account portfolio
• Ensure invoicing is executed and shared to the EDC partners by the 5th of every month
• Monthly performance reviews with EDC partners with key recommendations for EDC performance improvement and client feedback from outsourced portfolio for internal review and improvement
• Weekly collections reports from EDC partners with additional client feedback from outsourced portfolio for internal review and improvement
• Ensure collections reports are sent to EDC partners every day
• Monthly collection process audits to ensure appropriate communication across are always adhered to by EDC collection partners.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Please make sure to upload a single PDF document with your updated CV and Cover Letter. Pls send your applications to humanresource@asantefinancegroup.com and on subject pls indicate Collections Executive.
Applications deadline: 20th January, 2022 and only shortlisted candidates will be contacted.

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