Vacancy title:
Security Systems Engineer (L3) / Tech Lead (NTT)
Jobs at:
NTT LtdDeadline of this Job:
Monday, June 17 2024
Summary
Date Posted: Monday, June 03 2024, Base Salary: Not Disclosed
JOB DETAILS:
NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.
Working at NTT
Key Roles and Responsibilities:
• Interact with clients on site to meet complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers and Technicians.
• Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
• Good understanding and appreciation of technical design and business principles
• Demonstrates project management and administration ability
• Good project skills which are demonstrated in the execution of installations and other assignments
• Demonstrate customer engagement skills
• Demonstrate relevant domain specialist knowledge
• Good verbal communication skills
• Client focused and display a proactive approach to solving problems
• Ability to work under pressure
• Ability to coach, mentor and provide guidance to team members
• Good understanding of project management principles
Academic Qualifications and Certifications:
• Minimum Bachelors Degree in tech related field..IT, Computer Science, Electrical engineering
• CCNA, CCNP Security, Fortinet Certified Profession - Network Security, CCSA R81, CCSE R81
• Project management certification
Required Experience:
• Seasoned work experience in a technical implementation engineering or similar role
• Seasoned experience engaging with clients and conducting presentations
• Seasoned project administration and documentation experience
• Seasoned report writing experience
• Seasoned project management experience
Skills Summary
Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree
Job application procedure
Method of Application
Interested and qualified? Go to NTT Ltd on careers.services.global.ntt to apply
All Jobs
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.