Summary
Date Posted: Wednesday, March 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints and to provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.

Your Role
• Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. • To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. • To be accountable for maintaining excellent service for our internal and external customers. • They are account owner of house accounts (personally own an account portfolio). • He/she can manage Customer Care teams (team-leaders, expert, and specialist).

Your Responsibilities
• Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
• Shipment Management: Qualification and entry of customer orders into the operational execution process
• Complaint Management
• Quotation Management: Qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Customer On boarding: Inclusion and transfer of customer requirements into the Kuehne+Nagel systems; Accompanying (initial) customer order
• Customer Data Management: Maintenance and integration of customer data in the Kuehne+Nagel systems
• Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
• Reporting (creating, refining and reviewing reports)
• He/she can manage Customer Care teams (team-leaders, expert, and specialist).

Your Skills and Experiences
• Persuasive speaking, empathy, adaptability, ability to use positive language, clear communication, self-control,
• Taking responsibility, patience, effective listening, attentiveness, time management,
• Willingness to improve and thick skin are the top customer service attributes a representative needs.
• Analytical & Organizing skills.
• Communication & Conflict resolution skills
• Decision making & Problem solving skills
• Time management
• Proactive person, decision-making and problem solving skills
• Fluent knowledge of English language

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
CLICK HERE TO APPLY
https://jobs.kuehne-nagel.com/global/en/job/req87569/Sea-Logistics-Customer-Care-Supervisor

About Kuehne+Nagel
With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

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