Summary
Date Posted: Tuesday, December 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Position summary:
The position entails the key roles of service delivery and selling quality products to clients to ensure customer satisfaction.

Key responsibilities:
Managing Sales
• Taking orders, passing them on to the respective persons and preparing availabilities for clients.
• Advising the Supply Chain Manager on any arising pack house issuesin relation t o production to meet daily orders
• Daily confirmation of orders to all clients by sending pack plans across to different clients.
• Liaise with clients on day to day adjustment on orders
• Preparation/analysing of salesreports I trends to assist management in decision making,
• Generate weekly packaging requirements from orders received and ensure any change/promos are clearly communicated to the packaging team in time,
• Ensure all the documents are emailed to the clients the day of the shipment date.
• Send to clients the shipping agent’s flight confirmation and inform them of any delays, cancellation of flights or any other changes verbally and in writing.
• Follow up on client's portfolio payment and receive debtor's weekly report.
• Make sure all prices are updated as per the season and clients.
• To optimise quality of service, business growth e.g. by anticipating about their orders and suggesting promotions.
• Develop strategies for more effective sales, both individually and as part of a team

Customer relationships
• Maintain optimum communication and relation with clients to extend customer lifetime value
• Initiate and develop a strong relationship with customers e.g. advise on appropriate purchase options
• Determine customers' needs and collect customer feedback in relation to flower orders
• Brief the sales team, Commercial Manager, and Finance & Planning Director on any important matters arising from daily communication with clients,
• Promote new product, commercial trials and develop sales volume in kilos, prices and turnover.
• Ensure Weekly Availability are sent to Clients based on their purchasing patterns to enable better order

Key Competencies:
• Holder of a Degree /diploma in business/ floriculture or related field.
• At least 3 years of hands-on experience in sales and marketing, and has thorough product(flowers) knowledge
• Excellent computer skills, proficient in Excel, Word, Outlook, and familiarity with industry ERP systems
• Knowledge and exposure on Export regulations- added advantage

Work Hours: 8

Experience in Months: 36

Level of Education: Postgraduate Degree

Job application procedure

Interested and qualified? Go to AAA Growers on www.aaagrowers.co.ke to apply

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