Summary
Date Posted: Monday, November 04, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
We are Africa’s leading training and consultancy center since 2003, offering technical consultancy and training services designed for individual and organizations in the agriculture, climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water and sanitation sectors. .

Responsibilities
• Proactively engage with customer to identify potential opportunities
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Keep a record of all leads and upsell/resell where possible
• Update & maintain customer records
• Negotiate/close deals and handle complaints or objections
• To take accountability for timely, comprehensive and conclusive customer responses through email, letters, phone calls and all official communication.
• Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
• Escalating and resolving areas of concern as raised by clients
• Building and maintaining relationships with clients
• Conducting business reviews to ensure clients are satisfied with our products and services
• Receiving leads from the marketing team and following up on progress
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time

Job Skills: Not Specified

Qualifications
• Degree in Marketing or Business Management.
• Accounting certification from a recognized institution.
• 2 year or more working experience in sales and customer service
• Knowledge of digital marketing will be an added advantage.
• Experience serving clients from the public and NGO sectors.
• Experience in serving international clients.
• Excellent problem-solving skills.
• Excellent Communication skills, both oral and written
• Presentable and an outgoing personality
• Administrative writing and reporting skills
• Ability to multi-task and get things done to completion
• A team player with a positive attitude and good interpersonal and communication skills
• Ambitious, hardworking and creative
• Results oriented
• Should be able to comply with daily reports.

Job Education Requirements: Degree in Marketing or Business Management
Job Experience Requirements: 2 year or more working experience in sales and customer service

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Job application procedure
If you meet the above criteria, please follow the link below to create a profile and Portfolio and apply for the job on or before 13th December 2019. https://thenetworkedpros.com/  

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