Summary
Date Posted: Friday, August 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
Establish, develop and grow Bank’s custodial services offering to corporate and institutional clients, high net worth individual and investment groups positively contributing to the Bank’s Profit & Loss account. Additionally, develop and grow the Bank’s Bancassurance business line, partnering with key stakeholders and contributing positively to clients’ uptake of Bancassurance products, resulting in a positive growth in the Bank’s Profit and Loss account.

Responsibilities and Accountabilities-starting with strategic, managerial then operational
Business, Relationship & Sales Management - 70%
• Create sustainable business pipeline and conversion into business covering corporate and
• institutional clients, HNIs and investment groups.
• Deliver value added services to clients by active participation in business growth opportunities in
• relation to developing and execution of new custodial products
• Meet all Custody Clients at least once every quarter
• Develop and implement a call plan for new target clients
• Create product awareness via regular internal/external stakeholder meetings and events
• Actively scout for and apply for RFP / RFI and pension scheme tenders and meet the application deadlines,
• Cross sell other bank products to prospective clients
• Manage service delivery in accordance with the business plan and in close liaison with other business teams and product partners
• Strengthen client relationships and ensure customer satisfaction by maintaining high visibility with client relationships
• Ensure that all Client requirement/communication/ queries logged in are responded to within 24
• hours of receipt. Holding response to be sent the same day in case the final response requires further investigation.
• Provide clients with timely notification of issues impacting the market and their assets
• Provide timely notification and advice to the to the bank management on issues and developments in the Custodial space
• Actively seek opportunities to grow Bancassurance partnerships with approved Insurance service providers
• Develop and co-create Bancassurance products that are in response to market needs
• Work closely with the Bancassurance officer in managing renewals and upselling for the existing book of Bancassurance clients
• Tracking and closing any outstanding/unresolved insurance related matters
• Continuous improvement and subsequent implementation of interdepartmental and client SLAs

Operational Management - 10%
• Account Opening
• Facilitate smooth account opening and ensure that outstanding account documentation is kept to a minimum
• Facilitate take-on of client assets from other custodians and stockbrokers for new and existing clients
• Constantly monitor and maintain service standards Process – Reporting
• Review client & regulatory report packs for assigned accounts on a monthly & quarterly basis
• Attend quarterly review meetings and AGMs for trustees, fund managers and clients Process - Corporate Actions
• Effective follow up with the clients who have not provided the voluntary corporate actions
• instructions
• Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities
• accounts, dematerialization and physical securities maintenance and smooth processing of transactions.

Risk and Compliance
• Support Head/Senior Relationship Manager - Institutional Banking and the Custodial Operations team to ensure operations are managed in strict compliance with the various local laws, jurisdictions, bank risk standards and custodial services policy guide
• Support Head/Senior Relationship Manager - Institutional Banking to manage and direct Operational Risk Management and Controls for the custody service to ensure that the unit has minimal audit exceptions.
• Ensure that the regulatory requirements and deadlines are adhered to with real-time escalation of any possible operational incidents / operational loss / complaints to Head/Senior Relationship
• Manager - Institutional Banking

Minimum Requirements
• A degree in a business related field i.e Bachelor of Commerce, Business Administration, Economics or Banking/Finance OR its equivalent.
• CISI qualification
• Formal training in relationship management
• ECOP/COP qualification is an added advantage
• 5 years banking experience, 3 of these in Custodial Services

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Send your Current CV and brief application Letter to recruitment@boakenya.com 
Application deadline is August 16th, 2022.

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