Summary
Date Posted: Thursday, June 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
KEY RESPONSIBILITIES
SALES AND MARKETING MANAGEMENT
• Put in place annually, an approved target market document with complete information on customer segmentation, target names, products, services, revenues and profitability.
• Deliver set targets for deposits, risk assets, transactions and revenue and the effective management of clients.
• Target assigned customer segments within allocated time and call frequency to generate profitable sales.
• Ensure proper booking of all transactions of customers including deposits, loans, revenues and costs.
• Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
• Maximum NPL of 3% of portfolio.
• Track and maintain allocated performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis.

RELATIONSHIP MANAGEMENT & CUSTOMER SERVICE
• Deliver agreed customer and product sales, wallet share and profitability targets.
• Create and monitor customer sales program.
• Achieve minimum of 5 products per customer.
• Responsible for keeping self and supervisors up to date on competitor data and feedback provided for product and service changes or development.
• Achieve minimum customer satisfaction rating of ‘very satisfied’.
• Deliver appropriate product solutions and services to customers in order to deliver at least 75% of customer’s wallet.
• Develop strong internal relationships to support the successful servicing of customers and the delivery of sales targets.
• Build a strong local profile for self and bank through positive involvement in community activities.
• Own customer complaints and resolution process in portfolio and collect all past due obligations.
• Advice/update customers on all tariffs, policies, procedures and any other changes to products or accounts.
• Ensure proper authorisation and contact customers with regard to confirmation limits and any other account management issues.

RISK & COMPLIANCE
• Ensure all credit transactions and credit files in portfolio comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
• Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other Group controls.
• Ensure all credit lines are current and all credit transactions are duly approved per policy within acceptable TAT.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL.
• All files with PDO/Arrears position of over 30 days will be submitted to Remedial Unit with forwarding memo and copy signed by Remedial and kept in the branch
• Operate within the set expense budget on a customer by customer basis.

ADMINISTRATION & TEAMWORK
• Follow up on all pending transactions and ensure completion.
• Maintain customer profiles and files
• Submit the following in a timely manner; daily planner, call memos, sales plans, forecasts, expense refunds etc.
• Provide feedback on performance of service providers.
• Provide feedback to various sectors on the performance of staff e.g. IT, Operations etc.
• Provide cover for other account managers or sales Managers when necessary
• Provide honest feedback on performance of colleagues
• Share knowledge and best practice with team members

JOB PROFILE JOB SKILLS & EXPERIENCE REQUIRED
• Education - Bachelor’s Degree and above
• Preferred Education - Degree in Sales and Marketing or Commerce
• Skills & Experience - Minimum 2 Years of Experience at Account Relationship Officer level
• Preferred Skills & Experience - Sales Experience in Financial Environment



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Go to Ecobank Kenya on www.linkedin.com to apply

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