Summary
Date Posted: Wednesday, June 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Karen Country Club
• IndustryProfessional / Social AssociationsFounded1937TypePrivateWebsitehttp://www.karencountryclub.org/AddressKaren Road PO Box 24816 00502 Nairobi, KenyaAbout Karen Country ClubThe Karen Country Club is a family oriented club, founded in 1937 and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`. Indeed, the shade trees from her coffee plantation still dominate parts of the golf course, eighty years after they were planted. The course is superbly maintained with greens built to the Professional Golf Association (PGA) standards. The Club has been host to the prestigious Barclays Kenya Open for the past three consecutive years. Despite Nairobi`s temperate climate, you can play golf 365 days in a year in comfort, an intangible asset that few golf courses in the world can claim. The setting of our golf course is serene; with the Ngong hills as a backdrop, a rich variety of trees, indigenous forest, flouring shrubs and fauna. The wetlands are a distinct environmental feature of our golf course and also home to thousands of birds and dik diks. Club Membership We are a family oriented Club with over 4000 members, 800 being golf members. The Membership of the Club is a great reflection of the nationalities in Kenya. The club has a range of amenities to cater to children, young adults, adults and seniors; 18 hole championship golf course, driving range and practice facilities Casual & Formal dining outlets Meeting & conference rooms Unique event grounds - Wetlands, The Mulwa Dam Wellness spa Swimming pool State of the art fitness center Bowling green Squash courts Tennis courts Employment Karen Country Club acknowledges that to enhance the quality of services to its members, it has to invest in its staff. We are proud to have a team of motivated work force committed to providing service excellence in the course of duty. Our Team goes an extra mile to ensure that both members and guests are provided with an unsurpassed level of service at all times. The Club has sound employment policies that govern employees in their work environment, ensuring we remain competitive in the market. We have a staff base of 170 employees spread out in all areas of the club: Golf and Estate Gymkhana Operations Finance Funding The club is funded from sponsorship, membership entrance fee and annual subscription fees. The sponsorship and subscription money is used in running on the club, whilst the entrance fees are used to finance new projects. Currently, the interior of the clubhouse is undergoing a major refurbishment programme, the caddie quarters are also being upgraded, and a new laundry is being built. On the golf course extra water hazards are being planned, and a major tree planting exercise is currently being undertaken, so that future generations of golfers can continue to enjoy the beauty of the environment.

Duties and Responsibilities
• Receiving and signing in members and guests, providing them with the required information on products and services.
• Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and within the Club’s set standards.
• Maintain a guest register while ensuring that guests registration cards are duly filled.
• Ensure guests have proper documentation as required to access the Club services.
• Receive feedback from members and guests using the Club’s facilities, address their requests, enquiries, or concerns.
• Preparing reports on various matters as reported at the reception such as complaints, suggestions and concerns and communicating them to the responsible Managers.
• Make and receive all telephone calls and provide callers with necessary information and assistance.
• Upsell Club merchandise and services to guests and members.
• Monitor and control of stationaries, supplies and other consumables in the section.
• Support Library operations as and when required.
• Function as a center of information for members, guests, and staff.
• Update the notice boards and the marketing screens.
• Keep abreast of attractions, current promotions, and Club events to provide information to members and guests on request.
• Make purchasing and stores requisitions for the department.
• Ensure the front desk is always clean and tidy.

Academic qualifications and experience
• Diploma in Front Office operations.
• Certification in Customer care relations.
• Proficiency in use of Computer.
• 2-3 years’ experience of front desk operations in a reputable organization.

Personal attributes
• Excellent interpersonal and communication skills both written and spoken.
• Good organizational skills and keen to details.
• Public relations and problem-solving skills.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

• Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke  by 5.00 pm on 30th June 2022 with the email subject being – Receptionist.


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