Summary
Date Posted: Wednesday, March 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Requirements
We are looking for a project manager to act as the first point of contact with existing customers, answer their queries, and increase client satisfaction. The role is based in Nairobi.
• Onboard new accounts, as per commercial terms and defined guidelines
• Assist in new product introduction and release activities
• Monitor the execution of running projects through interaction with stakeholders
• Ensure good user experience and adoption of the solution
• Management, monitoring, and control of incidents, queries, and suggestions of assigned accounts.
• Provide after-sales supports
• Build strong client relationships, through regular communication.
About The Role
• Deploy new projects, implement solutions, ensure consistent execution as per commercial terms and defined guidelines
• Monitor the execution of running projects through interaction with stakeholders
• Ensure good user experience and adoption of the solution
• Contribute to the development of our solution by working closely with the Tech Team (Users feedback, testing, etc.)
• Provide regular reporting of actions and results to head office, define action plans, document practices

About You
• Ambitious, self-motivated, energetic.
• Committed, organized, proactive.
• Flexible, fast learner, risk-taker.
• Good communication skills
• Stringent execution skills
• Decisive, multi-task.
• Speak advanced English
• Bachelor in science or business
• Based in Nairobi
• Allowed to work in Kenya / Owner of a valid work visa
• 2-3 years of relevant experience (project management/user support) in a SaaS company

What We Offer
• High growth environment - Joining a startup at this early stage is a unique opportunity for professional growth as well as a personal investment.
• Young and multicultural environment
• Fast-paced career progression
• Provide you with continuous challenges and room for learning.
• Broad and diverse start-up ecosystem that provides much more than job experience.
• Real responsibilities with clients interactions and operational deployments
• The opportunity to work on concrete projects in more than 10 African countries
• Monthly net salary: 50k KES


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Go to Optimetriks on optimetriks.factorialhr.com to apply

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