Product Support Engineer: EMEA - Technical job at Telnyx
933 Days Ago
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Vacancy title:
Product Support Engineer: EMEA - Technical

[ Type: FULL TIME , Industry: Information Technology , Category: Computer & IT ]

Jobs at:

Telnyx

Deadline of this Job:
19 May 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Thursday, May 05, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Product Support Engineer: EMEA - Technical

In This Role You Will
• Monitor operational pager alerts in an efficient and timely manner.
• Improve customer self service through better processes and documentation.
• Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
• Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have
• Strong customer-focus, interpersonal and communication skills.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
• Continually looking to solve problems.
• Understand issues and requirements well in order to provide solutions.
• Outgoing and socially interactive.
• A self starter looking to assist at any moment and to take the initiative.
• Balancing daily workload and multi-tasker who can effectively prioritize work.

What We Value
• Experience in a product support/application role.
• Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
• An understanding of general web technologies such as API/SDK's.
• Confidence with technology and the Internet.
• A natural curiosity and experience in applying technology to resolve customer issues.

Technologies We Use
• A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
• Open-source technologies like Cassandra, Spark, and ElasticSearch.
• Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to Telnyx on boards.greenhouse.io to apply


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Job Info
Job Category: Computer/ IT jobs in Kenya
Job Type: Full-time
Deadline of this Job: 19 May 2022
Duty Station: Nairobi
Posted: 05-05-2022
No of Jobs: 1
Start Publishing: 05-05-2022
Stop Publishing (Put date of 2030): 05-05-2065
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