Product Support Engineer: EMEA - Technical job at Telnyx
911 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Product Support Engineer: EMEA - Technical

[ Type: FULL TIME , Industry: Information Technology , Category: Computer & IT ]

Jobs at:

Telnyx

Deadline of this Job:
19 May 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Thursday, May 05, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Telnyx
Telnyx jobs in Kenya

JOB DETAILS:
Product Support Engineer: EMEA - Technical

In This Role You Will
• Monitor operational pager alerts in an efficient and timely manner.
• Improve customer self service through better processes and documentation.
• Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
• Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have
• Strong customer-focus, interpersonal and communication skills.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
• Continually looking to solve problems.
• Understand issues and requirements well in order to provide solutions.
• Outgoing and socially interactive.
• A self starter looking to assist at any moment and to take the initiative.
• Balancing daily workload and multi-tasker who can effectively prioritize work.

What We Value
• Experience in a product support/application role.
• Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
• An understanding of general web technologies such as API/SDK's.
• Confidence with technology and the Internet.
• A natural curiosity and experience in applying technology to resolve customer issues.

Technologies We Use
• A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
• Open-source technologies like Cassandra, Spark, and ElasticSearch.
• Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to Telnyx on boards.greenhouse.io to apply


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Kenya
Job Type: Full-time
Deadline of this Job: 19 May 2022
Duty Station: Nairobi
Posted: 05-05-2022
No of Jobs: 1
Start Publishing: 05-05-2022
Stop Publishing (Put date of 2030): 05-05-2065
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.