Summary
Date Posted: Thursday, February 23, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Job Specifications
The duties and responsibilities of the officer will entail:-
• Developing Corporate communication policy, strategies, procedures, and systems;
• Developing brand strategies and implementing brand communication plans, monitoring their implementation, and evaluating effectiveness
• Developing and reviewing corporate social responsibility programmes and monitoring their implementation in consultation with directorates/departments and evaluating their impact
• Reviewing and overseeing the implementation of complaints handling guidelines and ensuring compliance with relevant policies and legislation
• Monitoring the implementation of customer service standards and compliance in the organization
• Preparing and reviewing budgets, departmental procurement plans and preparing terms of reference/specifications
• Undertaking regular brand/customer surveys and ensuring recommendations are implemented
• Manage crisis communications
• Developing corporate event plans with budgets and timelines and overseeing their implementation
• Coordinate the preparation of information, education, and communication materials in consultation with directorates/departments;
• Representing KRB in public events
• Promoting a positive corporate image of the Board;
• Implement quality management systems and procedures in the department
• Monitoring departmental performance and preparing evaluation reports
• Supervising, developing, and motivating junior staff to improve performance

Person Specifications
For appointment to this grade, a candidate must:-
• Have at least eight (8) years’ work experience, three (3) of which must have been in a supervisory role;
• Bachelor’s Degree in public Relations, Mass Communications, Journalism, Marketing or equivalent qualifications from a recognized college;
• Master’s degree in public Relations, Mass Communications, Journalism, Marketing or a relevant field from a recognized institution
• Be Member of professional body either PRSK or IPRA in good standing;
• Management course lasting not less than four (4) weeks from a recognized institution.;
• Fulfil the requirements of Chapter Six of the Constitution;

Key Competencies and skills
• Interpersonal skills;
• Multitasking
• Initiative and problem solving
• Communication Skills
• Team Player
• Social media skill


Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure

Applications shall be accompanied by detailed curriculum vitae, copies of academic and professional certificates, National Identity Card or Passport, testimonials, or other supporting documents. The application should also indicate the names and contact of three referees. Scanned copies of these documents must accompany online applications. All applications should be submitted online through the Recruitment Portal not later than 5:00pm on 7th March 2023.

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