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Patient Support Specialist (Arabic Speaker) job at My Health Africa
My Health Africa Group Limited
Website :
939 Days Ago
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Vacancy title:
Patient Support Specialist (Arabic Speaker)

[ Type: FULL TIME , Industry: Health Care , Category: Healthcare ]

Jobs at:

My Health Africa

Deadline of this Job:
23 September 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Monday, September 12, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about My Health Africa
My Health Africa jobs in Kenya

JOB DETAILS:
The role
The Patient Support Specialist will be responsible for engaging with clients in Arabic to help them through all stages of the medical treatment process – from initial enquiry to helping organize the client’s return home after treatment.
This position requires someone who reads and writes fluently in Modern Standard Arabic, cares for our clients, has exceptional customer service and communication skills, excellent writing skills and a willingness to take care of our clients through all stages of their medical treatment.
The position would be suitable for someone with experience working in a hospital in a customer service role or someone who has worked in a travel agency or in a sales role and a strong willingness to learn about medical facilitation and medical conditions, as well as provide our clients exceptional customer service.
Candidates must be able to read and write in Modern Standard Arabic.
This is a unique role to join a fast-growing and high-impact company as we start our rapid expansion across Africa.

Key responsibilities
• Engage with new patients to answer questions on our partner medical facilities, in Kenya, across Africa and internationally in Modern Standard Arabic.
• Coordinate with our partner hospitals and doctors to get information on the patient’s medical condition, treatment options, cost and length of treatment, as well as get answers to any other questions that patients may have.
• Assist new patients to visit our partner medical facilities.
• Book accommodation and help the patient obtain a visa if required.
• Coordinate with our patients during their treatment to ensure that they are well looked after during their treatment.
• Follow up with past patients.
• You must be ok working on Sundays and some public holidays.
• Any other tasks assigned.

Requirements
• Fluent in speaking and writing Modern Standard Arabic.
• Between 1-4 years of experience working in a hospital, travel agency or another customer-focused position dealing directly with customers or patients.
• Experience managing your own clients or patients is a strong advantage.
• A strong desire to learn about medical conditions, treatment options and advanced medical equipment to be able to explain this to people who contact us. Just in a basic way, as we do not provide medical advice.
• A strong desire to provide exceptional customer service to all our patients is essential.
• Good selling skills are important.
• Excellent communication and English writing skills are a must.
• Ability to speak and write in a second language is a big advantage (Somali, French or Portuguese).
• A desire to encourage new patients to use our services and help coordinate everything to ensure that they have a helping hand while they go for their medical treatment.
• A wiliness to work in a fast-paced start-up environment.
• Computer literate – strong Microsoft Outlook, Microsoft Word and other software skills.
• Ability to accurately prepare daily, weekly, monthly, and quarterly reports.
• A team player and willing to put in long hours.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.
Patient Support Specialist (Arabic Speaker)

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Health/ Medicine jobs in Kenya
Job Type: Full-time
Deadline of this Job: 23 September 2022
Duty Station: Nairobi
Posted: 12-09-2022
No of Jobs: 1
Start Publishing: 12-09-2022
Stop Publishing (Put date of 2030): 12-09-2065
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM `icop0_users` WHERE `id` = :userid130μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid120μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Patient-Support-Specialist-Arabic-Speaker-job-at-My-Health-Africa-69772'68μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 154μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"186μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES687μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin62μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin53μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`76μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'118μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'192μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 451161μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?76μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?143μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy