Partner Help Desk Specialist job at GitLab Inc
Website :
978 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Partner Help Desk Specialist

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

GitLab Inc

Deadline of this Job:
14 March 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Wednesday, March 02, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about GitLab Inc
GitLab Inc jobs in Kenya

JOB DETAILS:
About the job
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute .

Job title: Partner Help Desk Specialist, EMEA
The Partner Help Desk Specialist is responsible for supporting the GitLab partner development, sales enablement, pipeline development and sales transactions to achieve stated channel sales targets. The Partner Help Desk Specialist will support Channel Sales Managers in addressing partner questions and system issues, and will proactively drive partner onboarding to speed each partner's time to their first deal.

Responsibilities
• Support Channel Sales Manager in the Partner onboarding process; contracts, portal training, enablement, etc.
• Support your assigned channel to understand, navigate and meet milestones in the Gitlab Partner Program; including accreditations, badging, certifications.
• Support partner in all stages of the customer lifecycle; demand database management, deal registration, quote creation, order processing, add-ons & renewals etc.
• Execute sales and marketing enablement to channel & distribution partners.
• Support the execution of GTM, Sales, Marketing, Channel Services.
• Document processes and best practices to enable Help Desk team members, Partners, Channel Sales, Operations and Sales.
Requirements
• Previous experience of supporting sales or channel sales ideally within the same product category and channel.
• Experience selling in the Software Development Tools and/or Application Lifecycle Management space via channel partnerships.
• Experience selling or supporting Open Source Solutions.
• Demonstrated progressive experience with B2B sales.
• Interest in GitLab and open source software.
• Effective communicator with excellent interpersonal skills and relationship builder with partners and GitLab teams.
• Excellent sales support skills, proficiency with Salesforce a plus.
• Broad personal network within the industry.
• Driven, highly motivated and results driven.
• You share our values , and work in accordance with those values.
• Leadership at GitLab .
• Desire to learn the use of the GitLab platform.
• Ability to use GitLab.

Performance Indicators
• 80% of Partners trained / certified
• Increase in number of Partner Initiated Opportunities
• Time to first partner deal - less than 3 months
• Number of partner cases resolved each month - 90% or more
Remote-Global

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to GitLab Inc. on boards.greenhouse.io to apply

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Corporate / Organisation Specialist jobs in Kenya
Job Type: Full-time
Deadline of this Job: 14 March 2022
Duty Station: Nairobi
Posted: 02-03-2022
No of Jobs: 1
Start Publishing: 02-03-2022
Stop Publishing (Put date of 2030): 02-03-2065
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.